Customer Success & Operations Coordinator

About the Company

Ecorp Systems is a fast-growing technology business that provides systems solutions and ongoing support. The company places a strong emphasis on great service, teamwork, and helping clients succeed with the right tools and expertise.

Role Summary

This position is ideal for an organised, approachable, and self-driven coordinator who can keep customer support and day-to-day operations running smoothly. The role sits at the centre of the business, handling enquiries, order processing, onboarding support, and a range of administrative tasks.

You will work closely with the Director, Account Development Managers, and other team members to help ensure customers receive support from their first interaction through to long-term success.

Key Responsibilities

• Handle customer questions promptly and professionally across phone, email, and online communication channels.
• Support both pre-sale and after-sale activities by answering queries and coordinating follow-up actions.
• Prepare sales orders and send them to suppliers with accuracy and efficiency.
• Monitor order status and assist with follow-ups when needed.
• Assist with onboarding new clients by collecting, organising, and processing the required information.
• Guide customers through setup and respond to onboarding-related questions.
• Work with the billing partner to help ensure invoices are correct and billing issues are resolved.
• Carry out general administrative duties such as data entry, documentation, and filing.
• Provide executive support to the Director when required, including diary coordination, communications, and meeting arrangements.
• Take on ad hoc tasks and support colleagues to keep operations efficient.
• Look for ways to simplify processes and improve the customer experience.
• Share ideas and contribute to team initiatives and improvements.

What We’re Looking For

• Strong written and verbal communication abilities.
• Excellent organisation and a careful approach to detail.
• A professional, approachable, and customer-oriented manner.
• Confidence in juggling multiple tasks and prioritising effectively.
• Solid computer skills, including familiarity with MS Office tools such as Outlook, Word, and Excel; experience with CRM or ticketing platforms is an advantage.
• A proactive mindset with the ability to solve problems and follow tasks through to completion.

Working Arrangements

This is an onsite contract role based in Sydney, New South Wales.

Standard business hours are Monday to Friday, 8:30am to 5:00pm. Occasional work outside normal hours may be needed from time to time.

Salary

The pay range is $70,000 to $80,000 per year, depending on experience.

Eligibility

This opportunity is available only to applicants based in Australia.

Why Join

• Supportive and collaborative team culture.
• Opportunity to build new skills and grow professionally.
• A varied role with real impact across the business.
• Exposure to a wide range of operations and customer types.