Customer Success Manager, EMEA

About Keeper Security

Keeper Security is a renowned cybersecurity company that safeguards millions of users and thousands of organizations globally across more than 150 countries. Its flagship product, KeeperPAM®, offers an AI-driven, cloud-native platform focused on privileged access management. Recognized in Gartner's Magic Quadrant for PAM, Keeper emphasizes zero-trust, zero-knowledge security while meeting strict compliance standards, particularly for public sector IT environments.

Role Overview

We are seeking a motivated Customer Success Manager to join a high-performing team within our B2B sales division based in Ireland. Candidates must live permanently in Ireland. The position is hybrid for those residing within commuting distance of Cork or fully remote for others. The successful candidate will manage an existing customer portfolio, aiming to expand revenue and foster strong client relationships using Keeper’s leading cybersecurity solutions.

Key Responsibilities

• Operate independently in a supportive environment with opportunities for growth aligned with company expansion.
• Achieve or surpass sales targets within the SMB segment.
• Engage closely with senior management and build rapport with C-level executives.
• Negotiate contract renewals and identify cross-sell and upsell opportunities.
• Work collaboratively with clients to define technical and business objectives through technical and quarterly business reviews.
• Maintain consistent communication and structured engagement cadence with named customer accounts.
• Offer expert advice on password security best practices and resolve client issues in partnership with internal teams.
• Manage the success and value delivery of assigned customer portfolios throughout the customer lifecycle.
• Stay abreast of Customer Success industry trends and cybersecurity developments to effectively advise clients.
• Understand procurement and licensing negotiation processes.
• Develop product expertise and occasionally support sales or marketing activities as a subject matter expert.
• Drive customer advocacy by encouraging referrals, references, and case study participation.
• Use data-driven approaches to prioritize opportunities and risks to meet renewal and expansion quotas.
• Contribute to the enhancement of Keeper’s Customer Success initiatives and uphold high standards.
• Promote a strong team culture and demonstrate exceptional support to customers.

Candidate Requirements

• Minimum one year of experience in Account Management, SaaS Customer Success, or Sales roles.
• Solid technical proficiency related to software integrations such as SSO and Directory services, along with onboarding and support experience.
• Proactive problem-solving mindset and anticipation of customer challenges.
• Experience interacting and selling to enterprise clients, including C-level, IT, and cybersecurity leaders.
• Strong personal ownership, autonomy, and commitment to delivering customer value.
• Self-motivated, energetic, team-oriented with creativity in problem-solving.
• Quick learner of software products and business applications.
• Ability to juggle multiple priorities with meticulous attention to detail.
• Excellent written and verbal communication skills with diplomacy in escalation handling.
• Familiarity with Salesforce.com.
• Undergraduate degree (BA/BS) preferred.
• Experience in the Identity and Access Management (IAM) sector is advantageous.

Benefits

• Provided onsite lunches.
• Private healthcare available without any waiting period.
• Contributory pension scheme with immediate eligibility.
• Sick leave benefits.
• Bike-to-Work Scheme for local employees.

Additional Information

Keeper is an employer that values diversity and inclusion, maintaining equal opportunity across its workforce.

Candidate Privacy Notice: Keeper Security collects and processes personal data during recruitment, including contact details, CV, employment history, application materials, interview notes, and references. Data may be shared internally with HR and hiring teams and externally with service providers bound by data protection contracts. Personal data may be transferred internationally within Keeper entities under adequate safeguards. Data retention is 24 months post last application activity unless consented otherwise. Candidates hold rights to access, rectify, delete, and object to data processing, as well as lodge complaints with data protection authorities. Keeper does not use automated decision-making for hiring. Questions on data privacy may be directed via email to privacy@keepersecurity.com.