Customer Success Manager

Role overview

Airspeed is hiring a mid-market Customer Success Manager who is energized by customer outcomes and comfortable owning accounts end to end. In this role, you will act as a strategic partner to revenue and operations leaders, helping customers get real value from the platform, strengthening retention, and identifying opportunities for growth. The position is suited to someone who enjoys working in a lean startup setting, moves quickly, and takes accountability for results.

What you will do

• Be the main strategic point of contact for assigned customers and develop strong relationships with revenue leaders, revenue operations teams, and sales power users.
• Convert leadership goals into practical Airspeed workflows and success plans that produce measurable business impact.
• Increase adoption and value realization by building structured onboarding and rollout plans that shorten time-to-value and improve engagement.
• Track customer health through product usage and performance signals, identify risk early, and run corrective success actions to protect renewals and ARR.
• Lead the full renewal cycle, working with Sales and Legal to keep the process smooth, improve retention, and uncover expansion potential.
• Own quarterly and annual retention and expansion metrics and help contribute to overall team revenue goals.
• Build customer advocacy by finding reference accounts, creating case studies, collecting testimonials, and bringing feedback into product and roadmap conversations.
• Represent the customer internally by sharing clear, evidence-based input with Product and Engineering.

Requirements

• At least 2 years of experience in Customer Success, Account Management, or Customer Operations, ideally in B2B SaaS or enterprise software.
• Hands-on experience managing renewals and account expansion in mid-market or enterprise environments.
• Ability to use data and usage analytics to build a convincing ROI story and recommend actions that drive customer outcomes.
• Experience designing and executing onboarding, change management, and adoption plans that improve time-to-value and customer satisfaction.
• Strong communication skills, both written and verbal, with the ability to present to executives and operational stakeholders.
• Excellent organization and self-management, with the ability to juggle several complex priorities with limited guidance.
• A proactive, action-oriented mindset and comfort working in fast-moving, ambiguous startup conditions.

Bonus fit

Early-stage customer success experience at a tech startup, exposure to RevOps, Sales, or Data leadership, and an interest in AI, conversation intelligence, and revenue innovation would be advantageous.

About Airspeed

Airspeed is an AI-driven revenue orchestration platform designed to change how sales teams operate. The company’s mission is to remove repetitive work from sales professionals and surface the insights hidden in every conversation so teams can build stronger relationships and close more deals. It is backed by major venture investors and is shaping the future of sales intelligence.

Why this role

• Play a meaningful role in shaping the future of revenue execution.
• Join a well-funded early-stage startup serving more than 100 SaaS customers with over 90% rep adoption.
• Have direct influence on product direction and roadmap decisions.
• Work closely with revenue leaders from top B2B SaaS companies.
• Collaborate with a founding team with experience at Google DeepMind, Apple, and Spotify.