Customer Success Manager

About Rakuten Asia Pte Ltd

Rakuten Group, Inc., headquartered in Tokyo since 1997, is a renowned global internet services leader operating across e-commerce, fintech, communications, and other sectors, serving around 1.8 billion members worldwide. With over 30,000 employees, the Group operates in more than 30 countries. Rakuten Asia Pte. Ltd., located in Singapore's Central Business District, acts as the regional hub for Asia, driving key initiatives like advertising product development, strategy, and data management to support the overall Rakuten global ecosystem.

Role Overview

The Global Ad Technology Department (GATD) manages Rakuten's advertising platforms that power their services. This cross-functional and data-driven team spans five countries including Japan, Singapore, India, China, and the UK. The platform team requires members with in-depth platform knowledge to deliver comprehensive business solutions by integrating multiple platform components.

As a Customer Success Manager, you will support internal marketing and ad product development teams from a technology perspective. Your responsibilities include identifying core challenges faced by clients, sales, and product teams, planning effective technical solutions, and collaborating closely with developers to advance projects. You will also facilitate technical collaboration among teams across several countries and organizational functions.

Key Responsibilities

• Analyze critical business challenges for customers and internal teams; propose appropriate solutions.
• Understand and align with business objectives and KPIs; coordinate with diverse technical teams inside and outside Rakuten to develop fitting solutions.
• Assist in implementing finalized business solutions.
• Engage with stakeholders of varying backgrounds to identify functional requirements for marketing platforms.
• Research cutting-edge advertising technologies, industry trends, and dynamic business conditions to support evolving needs.
• Collaborate with program and delivery managers to prioritize and plan solution development accommodating shifting market environments and competition.
• Work across cross-functional, organizational, and international teams to integrate systems, platforms, and services both internal and external.
• Lead or participate in discussions with technology vendors, including assessment and selection processes.

Required Qualifications

• Over 3 years’ experience in digital advertising-related system development, planning, or requirements definition, with direct communication with clients or business stakeholders.
• Hands-on experience in web or mobile app application development including programming and system design.
• Proven capability to foster strong relationships with both internal team members and external partners.
• Experience in project planning and execution phases.
• A proactive, ownership-focused mindset with determination to complete tasks effectively.
• Strong quantitative analytical skills for problem-solving; familiarity with data extraction tools like BigQuery is a plus for business problem analysis.
• At least 5 years in the IT industry, including roles in system development, product planning, or sales.
• Fluency in English and Japanese, essential for collaboration with Japan-based stakeholders.