Customer Service Team Member

About The Good Guys

The Good Guys has been supporting households since 1952 by offering exceptional deals and expert advice on home appliances and consumer electronics. With over 100 physical stores, an online presence, and a commercial division, The Good Guys delivers outstanding value through well-known brands and excellent customer service.

Joining The Good Guys means stepping into a dynamic work environment that values diversity, creativity, and innovation. Employees benefit from competitive pay that includes sales commissions and other rewards, opportunities for career growth through training programs as part of the larger JB Hi-Fi Group, and access to exclusive team member discounts and wellness perks. The company also supports families with paid parental leave and flexible working arrangements where suitable. Employee wellbeing is a priority, with a dedicated counselling program and charitable initiatives, alongside a commitment to environmental sustainability targeting net zero emissions by 2030.

Role Overview

Positioned under the Customer Service Manager, the Customer Service Team Member plays a vital role in running store operations efficiently to drive sales and profitability in a customer-oriented environment.

Key Responsibilities

• Perform store administrative tasks following established procedures, including cash handling and transaction processing.
• Handle multi-channel orders and maintain stock accuracy.
• Manage telephone inquiries professionally.
• Support marketing and promotional activities within the store.
• Help improve financial outcomes by managing inventory and controlling expenses effectively.
• Ensure fulfillment of all sales channel orders according to company protocols.
• Collaborate with teammates to provide a consistent and positive shopping experience while resolving customer questions and complaints promptly.
• Enhance The Good Guys' brand through quality merchandising, marketing displays, and overall store presentation.
• Engage in ongoing sales training and product knowledge improvement through available platforms and developmental programs.

Key Competencies

• Customer Focus: Consistently views tasks and challenges from the customer's perspective to ensure satisfaction.
• Result Orientation: Maintains performance standards and achieves objectives even in demanding situations.
• Self-Awareness: Embraces feedback and reflection to understand personal strengths and areas for development.

Additional Information

All applications are confidential. The Good Guys is committed to fostering diversity and inclusion and welcomes everyone to apply, even if not all criteria are met.