Customer Service Supervisor

Position Overview

This permanent role at Toyota Financial Services (TFS) in Markham, Ontario requires candidates to be fully bilingual in English and French. As the Customer Service Supervisor, you will report to the Customer Service Manager and oversee the daily operations of the Customer Service team to ensure efficient processes and customer-centered communication.

Key Responsibilities

• Coach, guide, and provide constructive feedback to team members to enhance their performance and support their professional growth.
• Set clear expectations and provide ongoing supervision and daily feedback.
• Ensure all team members comply with established policies and procedures.
• Supervise team leaders to maintain call center service standards.
• Collaborate with team leads to perform quality assurance through call reviews.
• Analyze the daily departmental performance dashboard.
• Manage the timely implementation of the performance management process.
• Oversee the Insurance Department to ensure customer compliance and prompt issue resolution.
• Address processing challenges and contribute to the development of department procedures, goals, and objectives.
• Foster an inclusive and respectful environment for both internal teams and external customers.

Candidate Profile

• Possess a university degree or college diploma.
• Have at least three years of experience in customer service, preferably with supervisory responsibilities.
• Exhibit strong verbal communication, interpersonal, and coaching abilities.
• Demonstrate excellent written communication skills.
• Be proficient with Microsoft Excel and PowerPoint.
• Self-motivated and capable of working independently.
• Be team-oriented and focused on achieving results.
• Fluent in English and French (mandatory).

Benefits and Work Environment

• Cultivates a workplace culture based on teamwork, flexibility, and mutual respect.
• Offers a competitive salary package including bonuses.
• Provides immediate health and dental benefits.
• Includes a company pension plan with matched contributions.
• Access to an associate vehicle discount program.
• Supports career advancement through professional growth, development programs, and tuition reimbursement.
• Fitness-related reimbursements available.

Equal Opportunity Statement

Toyota values diversity and is committed to equal opportunity employment regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, age, disability, religion, or any legally protected status.

About Toyota Financial Services

TFS delivers retail, leasing, and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. Headquartered in Markham, Ontario, it operates as a subsidiary of Toyota Financial Services Corporation, based in Japan.

Why Join Us?

At TFS, you will help craft exceptional customer experiences within an innovative and collaborative team environment. We are part of the globally recognized Toyota family, known for leadership in technology, quality, continuous improvement, and environmental stewardship.