Customer Service Representative

About Unipharm Wholesale Drugs Ltd.

Based in Richmond, British Columbia, Unipharm Wholesale Drugs Ltd. operates as Canada's sole wholesale pharmaceutical cooperative devoted to supporting independent pharmacies. Since its founding in 1980, the company has been a reliable full-line wholesaler offering a wide array of products, including pharmaceuticals, health supply items, and private-label merchandise. Functioning under a cooperative ownership framework, Unipharm prioritizes the needs of its member pharmacies, providing award-winning customer assistance and customized business solutions to help them stay competitive. The company is also committed to corporate social responsibility, actively backing several health-related charities and community projects.

Role Overview

This position is for a full-time Customer Service Representative to work on-site in Richmond, BC. The chosen candidate will play a key role in offering excellent support to clients, managing inquiries promptly, and ensuring overall customer satisfaction through superior service. Responsibilities entail managing incoming calls, processing orders, handling client concerns, collaborating with internal departments, maintaining precise records, and fostering strong client relationships to uphold high service standards.

Qualifications and Experience

• Expertise in delivering exemplary customer service and support
• Strong commitment to customer satisfaction and professional inquiry resolution
• Excellent communication skills and ability to solve problems effectively
• Detail-oriented with a focus on data accuracy, including experience processing transactions or orders
• Proficiency in common office software and systems
• Ability to succeed in a team-based, on-site work setting
• Previous customer-facing experience, particularly in healthcare or pharmaceuticals, is advantageous
• Minimum education: high school diploma or equivalent