Customer Service Clerk

Overview

Our client is a respected company specializing in logistics and freight forwarding, offering reliable and efficient transport solutions by air, sea, and road. They value exceptional service and operational excellence and are looking to hire a personable, well-organized, and detail-focused Customer Service Clerk. This role involves being the primary point of contact for customers, ensuring their questions, requests, and concerns are addressed quickly and professionally to enhance overall customer satisfaction.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Provide precise details about shipments, services offered, and necessary documentation.
• Coordinate with internal teams to efficiently resolve customer issues.
• Handle customer orders and requests while keeping records current.
• Compile customer service reports and maintain organized filing systems.
• Help build robust and enduring relationships with customers.
• Perform additional administrative or customer service functions as assigned.

Qualifications and Requirements

• Possess a Diploma or Bachelor's Degree in Business Administration, Customer Service, Logistics & Supply Chain Management, Marketing, or related fields.
• Have 1 to 2 years of customer service experience, ideally in logistics, freight forwarding, or transportation sectors.
• Exhibit excellent verbal and written communication skills.
• Demonstrate strong interpersonal, organizational, and problem-solving skills.
• Be proficient with Microsoft Office software.
• Manage multiple tasks efficiently under pressure and meet deadlines.
• Maintain high professionalism, accuracy, and dedication to customer care.