Customer Service Assistant - Waterford

Role Overview

The position of Customer Service Assistant is based in multiple stores within the Waterford region. Reporting directly to the Shop Manager, you will play a crucial role in delivering an exceptional customer experience by employing a friendly, knowledgeable, and supportive approach. Your daily duties involve assisting the Shop Manager and team to ensure smooth store operations and maintaining high standards throughout the day, including accepting and processing bets and making payouts. Occasionally, you may oversee shop operations independently, including opening and closing shifts.

Key Responsibilities

• Support the Shop Manager and Assistant Manager with day-to-day store management.
• Take charge of shop operations during the absence of managerial staff, including shop opening and closing, team supervision, and overseeing cash handling procedures.
• Occasionally manage the store, presenting growth and development opportunities.
• Work effectively within a fast-paced retail environment, continually upskilling through hands-on training.
• Deliver outstanding customer service through a courteous, helpful, and knowledgeable approach.
• Accurately accept and process customer bets using various channels such as betting terminals and EPOS systems promptly and following procedure.
• Represent the company brand by promoting multi-channel and digital betting experiences to customers.
• Maintain composure under pressure while actively seeking personal and operational improvements.
• Ensure the shop environment is kept tidy and up to high presentation standards throughout the shift.
• Strictly adhere to all safety, compliance, and operational procedures.
• Collaborate effectively within a team atmosphere and embrace social responsibility obligations.
• Introduce customers to a wide range of in-store and online products and offerings.

Required Skills and Experience

• Strong customer service orientation.
• Operate with honesty, trust, and integrity.
• Flexible availability as business functions seven days a week.
• Adaptability to dynamic retail environments.
• Excellent attention to detail and numeracy skills.
• A sociable individual capable of working independently and within a team.
• Genuine interest in sports and confidence in building rapport with customers.
• Motivated and ambitious with a desire to advance within the company.
• Brand ambassador mindset with a goal-oriented attitude.
• Effective communication abilities.
• Creative problem-solving skills.
• Well-organized, dependable, and reliable.
• Demonstrated responsible cash handling experience.

Preferred Qualifications

• Previous retail or industry experience is advantageous but not mandatory as comprehensive training will be provided to enhance knowledge of sports and betting-related products.

Additional Information

BoyleSports upholds an equal opportunities employment policy and invites applications from all qualified candidates.