Customer Relationship Manager

About the Role

Navrasa Fine Jewels Pvt. Ltd., located in Jaipur's RIICO Industrial Area (Bais Godam, Sudarshanpura), seeks a dedicated and customer-oriented CRM Executive to oversee client communications and ensure a seamless customer journey from enquiry through order fulfillment.

Key Responsibilities

• Manage customer enquiries received through phone calls, WhatsApp, email, and other communication platforms.
• Develop and sustain strong relationships with clients.
• Liaise effectively with various internal teams including Sales, Production, CAD, Quality Control, and Dispatch to provide timely order updates.
• Distribute quotations, order status, shipping information, and delivery updates to customers.
• Conduct follow-ups on pending approvals, payments, and collect customer feedback.
• Maintain accurate and updated customer records within the CRM system.
• Address and resolve customer issues promptly and professionally.
• Generate daily and weekly reports on customer follow-ups.

Requirements

• Graduation in any discipline.
• Experience of 1 to 3 years in CRM, Customer Support, Sales Coordination, or Client Servicing roles.
• Proficient communication skills in Hindi and English.
• Familiarity with MS Excel, Google Sheets, and CRM software tools.
• Strong skills in coordination, follow-up, and problem-solving.
• Experience in the jewellery sector is considered advantageous.

Perks & Benefits

• Competitive monthly salary ranging from ₹20,000 to ₹40,000 depending on experience.
• Opportunities for career advancement within the company.
• Supportive and collaborative work environment.

Additional Information

• Work Schedule: Monday through Saturday.
• Working Hours: 9:30 AM to 6:30 PM.