Customer Care Executive

About the Role

This position is for a Customer Support Executive handling inbound calls with responsibilities including resolving customer queries, providing precise banking-related information, and promoting applicable banking products through upselling.

Key Duties

• Answer incoming customer calls and address queries efficiently.
• Deliver accurate information pertaining to banking services.
• Spot opportunities to upsell and market suitable products.
• Ensure excellent quality in customer engagement and service delivery.
• Keep customer data and interactions updated in the database.
• Achieve the set performance and productivity goals.

Eligibility Requirements

• Fresh graduates are encouraged to apply.
• Undergraduates must possess at least one year of customer service experience.
• Applicants with technical degrees like B.Tech, BCA, MCA are ineligible.
• Must demonstrate strong English and Hindi communication skills (minimum Versant Level 4 or comparable).
• Candidates should not have any exams scheduled within the first four months post joining.

Work Timings & Schedule

• Work six days a week with one weekly off.
• Shifts rotate between 8:00 AM and 8:00 PM, each shift lasting nine hours.
• Male employees work in 8 AM to 8 PM rotational shifts.
• Female employees work in 8 AM to 6 PM rotational shifts.
• No leaves are permitted in the initial three months of employment.

Compensation & Benefits

• Monthly salary ranges from ₹17,500 to ₹23,000.
• Performance bonuses are provided in addition to the fixed pay.
• Shuttle services available from main metro and bus stations.

Additional Information

Interested candidates may contact Ms. Tanya at 9295903718 directly for further details or to apply.