Concierge Agent

About the Role

Emirates Palace Mandarin Oriental in Abu Dhabi is seeking a Concierge Agent to become an integral part of our Concierge team. This role is ideal for individuals who excel in collaborative environments, uphold integrity, and demonstrate responsibility while maintaining a growth mindset. Join us in delivering exceptional luxury service inspired by Asian heritage at one of the world’s premier hotel destinations.

Company Overview

Mandarin Oriental is a globally recognized operator of luxury hotels, resorts, and residences located in sought-after locations worldwide, with a robust development pipeline. Renowned for offering some of the most exclusive properties, the group prides itself on legendary service and leading-edge luxury experiences.

Location and Facilities

Situated in the heart of Abu Dhabi, Emirates Palace Mandarin Oriental offers a distinctive Arabian luxury experience featuring a 1.3 km private beach, landscaped pools, a private marina facing a natural bay, and one of the city’s largest hotel conference centers. The hotel includes 390 elegant rooms and suites, delivering award-winning hospitality and genuine local flavors.

Key Responsibilities

• Provide courteous and efficient responses to guest inquiries and requests, including making reservations for tours, dining, or transportation, providing directions, and confirming flight details, referring complex requests to appropriate staff as necessary.
• Maintain up-to-date knowledge about hotel services, local attractions, dining options, transport, recreational facilities, places of worship, and shopping to assist guests effectively.
• Handle and document all incoming and outgoing mail, messages, faxes, and parcels addressed to guests and employees according to established hotel protocols.
• Manage guest luggage storage upon request, ensuring all items are handled carefully.
• Sell postage stamps for postcards and letters to guests.
• Keep the concierge desk area clean and organized, restocking brochures, magazines, and maps for guest use.
• Send faxes on behalf of guests during Business Center closure hours.
• Perform any additional duties as assigned by supervisors or managers.

Candidate Profile

• Minimum of a high school diploma or an equivalent qualification.
• Prior experience in a similar concierge role within a luxury hotel setting is preferred; experience in resort environments is advantageous.
• Professional and well-groomed appearance at all times.
• Excellent verbal and written communication abilities.
• Physically capable and able to remain standing for prolonged durations.

Benefits and Employee Commitment

• Continuous Learning and Development: Tailored programs to foster growth at every career stage.
• MOstay Program: Access to complimentary stays and preferential rates at Mandarin Oriental locations worldwide for employees and their families.
• Health and Wellness: Comprehensive health benefits and wellness initiatives promoting work-life balance.
• Retirement Plans: Various options available based on tenure and role to reward commitment.