Clinic Coordinator - Townsville

About Audika

Audika operates as part of Demant, a global leader in hearing healthcare with over 26,000 employees worldwide, serving more than 130 countries. In Australia, Audika manages over 220 clinics dedicated to improving hearing health and enhancing quality of life for individuals with hearing loss.

Position Summary

We seek a dedicated and compassionate Clinic Coordinator to join our Townsville clinic on a permanent part-time basis. This role focuses on delivering excellent customer service, facilitating clinic operations, and supporting clients’ hearing health journeys.

Work Schedule

• Week 1: Monday to Wednesday, 9:00 AM to 5:06 PM
• Week 2: Thursday and Friday, 9:00 AM to 5:06 PM

Key Responsibilities

• Ensure the clinic environment is orderly and welcoming, providing a superior experience to clients.
• Manage client appointments through phone, email, and scheduling systems while effectively handling multiple software platforms.
• Deliver basic support for hearing devices, including cleaning, battery changes, and Bluetooth setup (training provided).
• Participate in community outreach activities such as site visits, promotions, and expos to enhance brand presence.
• Maintain clinic inventory, process orders, handle invoicing and point-of-sale transactions, and verify client eligibility for various funding programs.
• Engage with clients empathetically to quickly respond to inquiries and proactively support their needs.
• Collaborate efficiently with clinicians, hearing technicians, and other team members to manage front-desk operations independently.

Qualifications and Skills

• Previous experience in administration or customer service within retail, hearing care, pharmacy, or allied health is preferred.
• Experience interacting with older adults is advantageous.
• Strong interpersonal and communication abilities with empathy for client needs.
• Basic computer proficiency is preferred; willingness to learn new technology is encouraged.

Work Culture and Values

Audika prides itself on a diverse, inclusive workplace that supports employee growth with values centered around trust, teamwork, innovation, and a positive can-do approach.

Recruitment Process

• Application review by Talent Acquisition team based on role criteria.
• Initial virtual interview and 10-minute computer assessment.
• Follow-up in-clinic or online interview with Hiring Manager and Trainer.
• Opportunity for on-site job shadowing to observe daily responsibilities.

Employee Benefits

• Permanent part-time position in a well-established global company.
• Performance-based incentives.
• Supportive team within the hearing care sector.
• Clear career development pathways with professional training.
• Access to MyRewards program offering discounts at over 300 retailers across Australia.
• Online Wellbeing Centre providing activities, workouts, meditation, nutritional, and financial guidance.
• Employee Assistance Program.
• Special birthday and Christmas gifts.