Claims Administrator

Role overview

Partners Life, one of New Zealand’s leading life and health insurers and part of the Dai-ichi Life Group, is looking for a Claims Administrator to join its friendly and busy claims function. This role supports the administration of Medical and Risk insurance claims and contributes to a business focused on innovation, strong service, and improving the insurance experience.

The position is centered on accurate end-to-end claims administration. You will help ensure claim details, payments, and decisions are handled carefully, recorded clearly, and processed in line with internal claims principles, service standards, and regulatory obligations.

You will also communicate with clients, advisers, and internal teams in a way that is clear, fair, and empathetic, while helping the wider team learn, collaborate, and improve how different claim types are managed.

Key responsibilities

• Handle Medical and Risk claim administration efficiently and accurately, including invoice entry, benefit calculations, and payment processing.
• Keep claim files complete, well-organised, and accurate across the relevant systems.
• Track and follow up on outstanding items so that the right information is collected and claims continue moving forward.
• Answer questions from clients and advisers promptly and professionally, with a supportive and empathetic approach.
• Help the team meet claim turnaround expectations, quality benchmarks, and process standards across both claim portfolios.
• Support internal and external audit activity through disciplined record keeping and compliance-minded administration.

What we are looking for

We are seeking someone with solid administrative skills and a strong customer focus. The ideal person can stay accurate and efficient while working in a busy environment and maintaining a compassionate approach.

This role suits someone who enjoys detail-oriented work, takes pride in doing right by customers, and wants to build a long-term career in claims and insurance with an employer that invests in its people.

Skills and experience

• Background in administration and/or insurance-related work.
• Strong attention to detail, accuracy, and personal accountability.
• Good time management with the ability to work to deadlines and service-level targets.
• Clear written and spoken communication skills.
• Comfort interacting with clients, advisers, and internal stakeholders.
• Working knowledge of Microsoft Office, including Word, Excel, and Access.
• A strong commitment to confidentiality, fairness, and quality outcomes.

What you will get

• Full training and continued support.
• Real opportunities for career growth and progression.
• Eligibility for a discretionary bonus after 12 months of service.
• Life insurance and income protection at no cost, plus discounted medical insurance for permanent employees.
• Birthday leave and long service leave.
• Maternity leave salary top-up, reduced-hours options, and secondary parental leave.
• Flexible hybrid working arrangements.
• A modern office in Takapuna with a great view.

Additional information

To apply, you should submit your CV and may also include a cover letter that outlines your relevant experience and capabilities.

As part of the selection process, candidates will be asked to complete a short online assessment questionnaire that takes approximately 20 minutes.

Applicants must have the legal right to work in New Zealand.

Recruitment agencies are not being used for this position.