Category Head - Luxury Kitchens

Role overview

This role leads the high-end and luxury kitchens category, with ownership of revenue growth and profit-and-loss performance. The position covers the full customer journey, from pre-sales and sales through installation and post-sale support. It also involves guiding an in-store sales team that works with customers, architects, and interior designers to understand needs, build relationships, and convert demand into sales.

Core responsibilities

• Drive revenue for the luxury kitchens category while ensuring a strong bottom line.
• Own the complete customer experience, including initial pitching, product selection support, installation coordination, and after-sales service.
• Manage relationships with architects and interior designers, including maintaining the existing network and adding new professionals to the portfolio.
• Understand and service AID requirements, while introducing new products and brands to them.
• Build and manage lead-generation efforts to improve market share and strengthen the sales funnel.
• Spend time in the market to gather customer insights and identify emerging trends, then use those insights to improve design offerings and sales strategies.
• Develop processes that support an effective sales organization and help expand revenue opportunities.
• Coordinate closely with international brand partners and their teams.
• Maintain sales trackers, negotiation-stage updates, and product movement information on a weekly basis.
• Take ownership of category reporting, including forecasting demand and analyzing year-to-date and prior-year sales to support vendor ordering decisions.
• Lead teams across sales, installation, and after-sales functions to achieve category goals.

Performance focus

• Revenue growth and P&L management.
• Relationship management with architects and interior designers.
• Customer experience across the full lifecycle.
• Lead generation and conversion.
• Demand forecasting and sales reporting.
• Team leadership across multiple functions.

Work context

The role is based in Mumbai, Maharashtra, India, and sits within Sales & Marketing.

Additional information

Job ID: 14925.