Executive N - Customer Service Technologist

Role overview

This position is based in Vijayawada, Andhra Pradesh, and sits within the Sales & Marketing function. The role focuses on driving territory performance, strengthening dealer relationships, supporting contractor engagement, and ensuring smooth service delivery across the market.

Business objectives

• Create a monthly territory plan that supports the assigned business goals and work consistently toward target achievement.
• Help dealers meet their sales targets through regular visits, sharing scheme updates, and ensuring materials are delivered on time.
• Track the movement of core products as well as new and priority products, and support their growth in the market.

Market development and intelligence

• Identify and activate new dealer counters to widen the territory’s long-term sales opportunity.
• Review territory-level data to spot gaps and initiate corrective actions.
• Support the expansion and value improvement of the existing dealer network.
• Conduct promotional activities and product awareness meetings for dealers and contractors.
• Share timely market feedback on practices and product offerings to support scheme planning.

Dealer management

• Address dealer queries promptly to preserve a strong and productive relationship.
• Support dealers in resolving contractor and end-customer complaints or questions.
• Ensure dealers receive the required materials, services, and promotional aids through coordination with relevant teams.

Collections

• Drive collection of dealer payments in line with the defined benchmarks.
• Review outstanding dues regularly and take action to reduce overdue amounts.

Contractor management

• Support contractor enrolment, point updates, and benefit delivery through dealers under the assigned loyalty program.
• Plan and run product awareness sessions for contractors during new product introductions.

Customer complaint resolution

• Investigate and close dealer-level and customer-level complaints within the required timelines.

Reporting and cross-functional coordination

• Coordinate with other functions such as project sales and services for lead sharing or issue resolution whenever needed.
• Prepare and submit daily visit updates and the territory monthly report.

Education

An MBA is preferred, though candidates with a graduation degree may also be considered.

Additional information

Job ID: 13595. Location: Vijayawada, AP, IN.