Car Service Advisor

Job Overview

The Car Service Advisor role involves managing customer interactions related to vehicle service needs and ensuring a smooth service process from initial contact to vehicle delivery. The advisor acts as the link between customers and service technicians, upholding high standards of service quality and satisfaction.

Key Responsibilities

• Welcome customers and attentively capture their vehicle service requirements.
• Create job cards and accurately detail customer complaints.
• Communicate service estimates, repair options, and expected completion times.
• Collaborate with technicians for vehicle assessments, diagnostics, and repairs.
• Secure customer consent for any additional services and associated charges.
• Regularly inform customers about the progress of their vehicle servicing.
• Ensure vehicles are delivered promptly following service completion.
• Address customer inquiries and resolve complaints with professionalism.
• Promote value-added offerings such as accessories and maintenance packages.
• Maintain precise records of services and customer details.
• Adhere strictly to company policies, safety guidelines, and service protocols.
• Strive to meet service revenue targets and enhance customer satisfaction.

Qualifications and Requirements

• Effective communication and excellent customer engagement skills.
• Fundamental understanding of automobiles and maintenance procedures.
• Familiarity with computer systems and customer relationship management (CRM) tools is preferred.
• Capability to perform effectively in a target-driven setting.
• Experience within the automotive service sector is advantageous.
• Possession of a valid driving license is desirable.
• Strong coordination abilities and customer relationship management skills.

Compensation

This position offers a monthly salary ranging from 25000 to 40000 INR.