Buyer Engagement Coordinator

Role Overview

The Buyer Engagement Coordinator position at Retail Show Australia (RSA) is a part-time, on-site opportunity located in Australia. The coordinator plays a key role in managing communication and interactions with buyers throughout the entire RSA event lifecycle — prior to, during, and following events.

Key Responsibilities

• Arrange and confirm buyer meetings leading up to events.
• Maintain precise records across buyer engagement and registration platforms.
• Respond promptly and professionally to buyer inquiries via phone, email, and in-person contacts.
• Support event preparations by organizing buyer lists and generating engagement materials.
• Collaborate with internal teams to deliver seamless onsite experiences for buyers.
• Welcome buyers at events, assist with check-ins, oversee appointment attendance, and collect feedback to enhance future buyer engagement activities.

Essential Qualifications

• Strong abilities in written and oral communication to effectively interact with buyers, exhibitors, and colleagues.
• Customer service aptitude with a talent for building positive and professional relationships.
• Competent use of office tools including spreadsheets, emails, and calendars, along with ease in adopting event or CRM software.
• Capability to work on event days onsite, standing for extended periods and aiding event logistics as needed.
• Detail-oriented with proactive problem-solving aptitude when managing buyer details and event documentation.
• Experience in events, retail, trade shows, or coordination/administrative positions is advantageous.
• Flexible availability to work hours aligned with event timings and a team-oriented approach to assist cross-functional collaboration.