Business Systems Analyst - Payments Technology

About the Role

Join a motivated and results-driven team at a leading financial institution, committed to fostering an inclusive and high-performance culture. This position focuses on advancing payments technology through innovation and modernization, aimed at providing enhanced transparency and enriched information to support the dynamic payments ecosystem.

Key Responsibilities

• Lead detailed analysis, documentation, and validation of business requirements, ensuring thorough capture of all decision points and changes.
• Collaborate with internal stakeholders, technology teams, and external partners including banks and fintechs to implement comprehensive, end-to-end payment solutions.
• Translate intricate business needs into clear functional specifications and user stories.
• Facilitate workshops with cross-functional teams to gather and analyze requirements effectively.
• Contribute to the design and continuous improvement of payment processes, adhering to industry standards and regulatory demands.
• Support agile roles such as scrum masters and project managers in planning, scoping, and analyzing impacts of initiatives.
• Conduct gap analyses, root cause evaluations, and readiness assessments for payment system upgrades and enhancements.
• Serve as a subject matter expert on payment projects and operational improvements, including SWIFT connectivity.
• Monitor post-implementation system performance and manage incident resolution.
• Work under tight deadlines and be prepared for extended hours during peak periods to meet project goals.
• Mentor junior team members and assist with portfolio-wide initiatives.
• Champion a customer-centric culture to deepen client relationships and optimize utilization of the bank’s broad systems and capabilities.
• Foster a high-performance, inclusive work environment.
• Participate in various testing phases to ensure quality delivery.

Required Qualifications and Skills

• Experience managing and supporting SWIFT payment flows (both MT and MX formats).
• Familiarity with ISO 20022 payment message standards.
• Strong understanding of end-to-end payment processing and reconciliation cycles.
• Prior experience collaborating with banks, fintech companies, or financial institutions.
• Expertise in business process mapping, requirements gathering, documentation, and system analysis.
• Excellent analytical and problem-solving capabilities with detail orientation.
• Effective communication skills bridging technical and business stakeholders.
• Ability to perform gap analysis on various payment standards.
• Proven relationship-building skills within banking environments.
• Adaptability to fast-paced settings and managing multiple priorities.
• Proactive risk identification and contribution to project success.
• Proficient in Jira, Confluence, and Microsoft Office tools.
• Knowledge of Payments domain, including SWIFT, Fedwire, and ISO 20022 is beneficial.
• Experience working within Agile project delivery frameworks.
• Professional command of English, both written and spoken.

Preferred Additional Skills

• Basic knowledge of SQL and database concepts.
• Experience in creating dashboards and reports with Power BI.
• Familiarity with APIs (REST/SOAP) and XML message structures.
• Participation in large-scale payment transformation programs is an advantage.

Benefits and Culture

• Work on cloud-based platforms as products supporting enterprise-wide delivery teams.
• An inclusive culture promoting diversity, equity, inclusion, and allyship with support from various Employee Resource Groups.
• Commitment to accessibility and accommodation throughout the workplace and recruitment process.
• Opportunities for continuous learning via online courses, cross-team development, and tuition assistance.
• Competitive compensation package including bonuses, flexible vacation, personal and sick days, with benefits starting from day one.
• Engagement opportunities within the community regardless of work location.

Additional Information

Location: Toronto, Ontario, Canada.

Scotiabank is a leading bank in the Americas, dedicated to supporting customers and communities through comprehensive financial services.

The organization values unique individual contributions and maintains a respectful, accessible, and inclusive environment. Accommodations during recruitment processes are available upon request.