Business Support Services Manager

Overview

Microsoft’s Cloud Operations & Innovation (CO+I) is responsible for the infrastructure that supports the company’s cloud services. In this position, you will help run the backbone and core technologies behind Microsoft’s online platforms, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.

The APAC infrastructure spans leased and owned data centers across 11 countries and supports millions of servers. A team of specialists keeps the foundation running for billions of users and millions of businesses throughout Asia.

With sustainability and operational efficiency central to data center planning and day-to-day operations, Microsoft continues to expand and adapt to meet evolving business needs and remain a leading cloud provider.

As the Business Support Services Manager, you will oversee a regional group of Business Analysts and DC Operations Specialists who manage the transactional business operations engine. Your scope will include purchase order and invoice handling, accrual management, dashboard creation, and the generation of actionable insights from transactional data. You will also help modernize business processes using Microsoft’s AI toolset.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. The company culture is built around growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.

Responsibilities

• Lead the business operations transaction engine, including query handling, purchase order management, invoice processing, and dashboard reporting.
• Manage the end-to-end creation, updates, and closure of purchase orders in alignment with approved requests and procurement rules.
• Verify that purchase orders are correct in terms of pricing, quantity, terms, and coding, and work with requesters and suppliers to fix mismatches.
• Review open PO reports and push closure of outdated or inactive purchase orders.
• Oversee supplier invoice intake and ensure invoices are received, checked, and matched correctly using 2-way or 3-way matching.
• Work with Accounts Payable to resolve invoice exceptions, mismatches, and payment-related questions.
• Track invoice processing time and improve delays, bottlenecks, and error rates.
• Support supplier onboarding and keep vendor master records accurate.
• Administer contract approval routing so agreements go to the right approvers based on the delegation of authority matrix.
• Track contract approvals, escalate delays, and maintain a complete audit trail.
• Manage the contract repository, including important dates, renewals, and expiry reminders.
• Coordinate with Legal, Finance, and internal stakeholders to keep approvals moving.
• Own BI dashboards and reporting deliverables, giving leadership and stakeholders visibility into procurement operations.
• Set the roadmap for dashboards and reports, prioritizing requests based on business needs.
• Ensure reports are accurate, current, well-maintained, and supported by clear definitions and a single trusted data source.
• Monitor data quality across procurement systems that feed reporting and analytics.
• Turn operational data into insights and recommendations such as spend visibility, cycle time analysis, exception trends, and supplier performance.
• Partner with Finance, IT, and Data teams on data models, system integrations, and BI tools such as Power BI and Tableau.
• Lead people through empowerment and accountability by coaching, modeling Microsoft values, and supporting team growth.
• Define team goals and outcomes, help the team work across boundaries, and enable learning and adaptation.
• Attract, retain, and develop talent by understanding individual strengths and aspirations.
• Lead through change by creating clarity, building energy, and driving results.

Requirements

• Bachelor’s degree in Business, Operations, Finance, or a related field.
• At least 6 years of experience in program management, process management, process improvement, operations, procurement, or a related discipline.
• At least 6 years of people management experience, with strong cross-cultural awareness.
• At least 6 years of experience leading and influencing diverse teams across multiple disciplines, platforms, cultures, and countries.
• Solid background in sourcing and contracting.
• Ability to negotiate contracts to achieve long-term value for both Microsoft and its suppliers.
• Strong problem-solving ability, analytical thinking, data analysis skills, and high attention to detail.
• Hands-on experience driving process automation with AI tools.
• Black Belt certification is an advantage.
• Experience in data center procurement is highly desirable.

Additional information

This opening will remain available for at least 5 days and will continue to accept applications until the role is filled.

Microsoft is an equal opportunity employer. All qualified candidates are considered without regard to age, ancestry, citizenship, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, pregnancy, sexual orientation, or any other characteristic protected by applicable local law.

If you need help with religious accommodations or a reasonable accommodation because of a disability during the hiring process, Microsoft provides a way to request support.

Company context

The role sits within Cloud Operations & Innovation and supports the infrastructure behind Microsoft’s online services. It is based in Singapore and operates in an onsite setting.