Business Relationship Manager

Job Overview

Chubb New Zealand is seeking a Business Relationship Manager responsible for driving profitable growth through cultivating strong broker relationships, leveraging market insights, and applying commercial acumen.

This position focuses on managing Small Commercial Property, Material Damage, Business Interruption (MDBI), General Liability, Statutory Liability, and also supports the Masterpiece proposition including training producers.

Key Responsibilities

• Designing and implementing a proactive, market-oriented business development strategy to identify and secure new business opportunities.
• Establishing and nurturing robust partnerships with brokers, including initiatives aimed at growth with key broker contacts.
• Overseeing broker engagement for new business, policy renewals, and portfolio management activities.
• Conducting structured interactions such as Quarterly Business Reviews (QBRs) and maintaining regular communication channels; gathering, tracking, and acting on broker feedback.
• Monitoring and reporting on broker performance metrics, visitations, and sales results to aid decision-making processes.
• Collaborating closely with Product Line Managers (PLMs), Actuarial, Marketing, and data analytics teams to assist with pricing strategies, solution development, and deal execution.

Qualifications and Skills

• Proven track record in insurance distribution, broker management, or business development within the general insurance sector.
• Comprehensive understanding of insurance products, underwriting principles, and factors influencing profitable portfolio growth.
• Well-developed skills in building and sustaining effective relationships with brokers and distribution partners.
• Strong commercial judgment with an ability to identify business opportunities and foster sustainable growth.
• Experience using broker performance data, submission trends, and portfolio insights to guide strategic decisions.
• Excellent communication, influencing, and negotiation abilities suited for a broker-facing setting.