Business Operations Manager

Role Overview

This role is crucial for establishing and overseeing the operational framework at Advantara Dental Science Private Limited. The individual will coordinate various functions including daily office tasks, inventory management, accounts processing, customer support, workshop organization, CRM upkeep, and overall business system implementation. The primary objective is to alleviate the founders from routine administrative duties, enabling them to concentrate on expanding the business.

Key Responsibilities

• Oversee daily administrative and office operations to ensure smooth functioning.
• Maintain inventory control, stock records, and facilitate dispatch coordination.
• Handle customer order processing and guarantee prompt delivery.
• Prepare and manage quotations, invoices, and purchase documentation.
• Liaise with Chartered Accountants for GST filings and financial record-keeping.
• Monitor accounts receivable and follow up on payments diligently.
• Maintain and update the CRM system and doctor databases regularly.
• Assist sales teams with analytics and logistical support.
• Organize workshops, webinars, and educational initiatives.
• Collaborate with content creators like designers and video editors, as well as marketing agencies.
• Schedule and disseminate educational materials according to plan.
• Create and refine Standard Operating Procedures (SOPs) continuously.
• Compile and submit weekly CEO dashboard reports and KPIs.
• Manage vendor relationships and oversee office procurement processes.

Required Competencies

• Strong organizational abilities with effective follow-up techniques.
• Proficiency in English, Hindi, and Gujarati communication.
• Advanced skills in Microsoft Excel and Google Sheets.
• Foundational knowledge of accounting principles.
• Familiarity and comfort with AI tools such as ChatGPT and Gemini.
• Capability to multitask and independently resolve issues.

Preferred Qualifications and Experience

• Educational background: B.Com, BBA, or MBA.
• Experience range from 1 to 3 years in operations or administrative roles.
• Preferably seasoned in healthcare, dental, or pharmaceutical sectors.

Performance Metrics

• Achieve 100% accuracy in order processing.
• Ensure timely reconciliation of inventory.
• Deliver weekly KPI dashboards punctually.
• Maintain up-to-date CRM records daily.
• Publish educational content in alignment with the preset calendar.
• Reduce founders’ operational responsibilities by at least 30% within three months.