Business Analyst

Overview

As a Business Analyst within the Digital Consulting practice at Publicis Sapient, you will serve as a vital intermediary connecting business stakeholders with delivery teams. Your role extends beyond traditional requirements gathering, bridging business strategy, customer needs, and technology to define and implement digital products and solutions that drive significant business value.

Key Responsibilities

• Collaborate closely with clients and stakeholders to comprehend their business goals, challenges, and opportunities by leading discovery workshops, solution walkthroughs, and validating requirements.
• Convert complex business needs into detailed functional requirements, user stories, acceptance criteria, process maps, and solution designs that enable successful project outcomes.
• Gain comprehensive knowledge of products, including their capabilities, development roadmaps, and configuration best practices to craft scalable, customer-focused solutions aligned with business objectives and technical frameworks.
• Detect discrepancies between client demands and existing product features, proposing enhancements, alternative solutions, and future product possibilities.
• Work in partnership with developers, architects, and delivery teams to assist in solution configuration, testing, and validation to ensure alignment with business needs.
• Create high-quality documentation such as functional specifications, business process mappings, user manuals, training resources, and release communications.
• Lead activities for training, knowledge sharing, change management, and adoption to ensure business readiness and effective deployment.
• Analyze product performance, system utilization, and user feedback to drive ongoing improvements while staying abreast of emerging technologies, industry trends, and best digital practices.

Qualifications

• Between 3 to 7 years experience in roles such as Business Analyst or Product Consultant within technology consulting, product development, or digital transformation sectors.
• Familiarity with enterprise and SaaS platforms including CRM, ERP, Customer Experience, Analytics, and Content Management systems.
• Proven expertise in translating business processes and stakeholder requirements into viable solution designs, configurations, functional specifications, user stories, and process flows.
• Strong analytical reasoning, problem-solving capabilities, and stakeholder management skills with the confidence to influence complex decisions.
• Excellent communication and facilitation abilities to engage and coordinate between business and technical teams effectively.
• Experience working in Agile delivery environments and modern product teams.
• A collaborative and growth-focused mindset with enthusiasm for continuous learning and exemplary client delivery.

Preferred Additional Skills

• Knowledge of APIs, system integrations, and data management concepts.
• Exposure to sectors such as Financial Services, Retail, Automotive, Government, or Telecommunications.
• Certifications related to Agile, Scrum, Product Management, or specific technology platforms.
• Experience contributing to large-scale digital transformation or modernization programs.

Additional Information

Applicants must currently reside in New Zealand and possess unrestricted work authorization as visa sponsorship is not provided. Immediate or near-term availability is advantageous. Publicis Sapient values diverse experiences and perspectives and fosters an inclusive environment committed to equal employment opportunities without discrimination based on race, ethnicity, gender, disability, or other protected categories. Reasonable accommodations are available for qualified individuals requiring assistance during the application process.

About Publicis Sapient

Publicis Sapient is a digital transformation partner dedicated to helping established organizations digitally evolve in operations and customer engagement. Leveraging a start-up mindset combined with modern methodologies, they integrate strategy, consulting, and customer experience with agile engineering and creative problem solving. With over 20,000 professionals in 53 offices worldwide, Publicis Sapient delivers innovative products and services that meet customer needs and accelerate business growth.