Associate Director - Market Access & Insights (Contracting & Operations)

About the Role

The Digital Human Health (DHH) unit is transforming patient, provider, and market understanding by leveraging digital technologies, data, analytics, and artificial intelligence to enable faster and more precise impact along the product life cycle. Amid increasing complexity in Market Access & Insights (MAI) due to multiple product launches, evolving pricing and access scenarios, and emerging customer models, the MAI team is evolving into an integrated, AI-powered, insight-driven capability.

We are seeking an Associate Director to lead the build and scale of the contracting and operations function within MAI at the India Hub. This crucial role involves establishing an integrated, efficient, and scalable operating model to support growing complexities in pricing, contracting, and access workflows in a launch-intensive environment. Reporting to the Director, Market Access & Insights, this position is Hyderabad based with international and domestic travel requirements.

Key Responsibilities

• Lead the comprehensive establishment of the MAI contracting and operations capabilities including contract management, operational workflows, data reporting, analytics oversight, system operations, and trade/customer contracting functions.
• Collaborate with leadership to architect the organizational structure, governance, and operating models within the broader MAI framework.
• Develop and execute talent strategies, including recruiting and team growth to maintain a balanced mix of domain expertise, operational discipline, and analytical capability.
• Design and implement scalable, standardized workflows, processes, operating rhythms, and system interactions ensuring operational efficiency, consistency, and control.
• Create and maintain standardized frameworks for contracting and operational workflows in line with MAI priorities across pricing, reimbursement, and access domains.
• Champion training, enablement initiatives, and capability development programs to sustain team performance and integration with business unit aligned MAI teams.
• Ensure seamless coordination with MAI portfolios and DHH capabilities to support pricing, contracting, and access initiatives effectively.

Qualifications & Experience

• A Bachelor’s degree in Business, Marketing, or Healthcare is required; advanced degrees such as MBA, PharmD, or PhD are preferred.
• A minimum of 8 years' relevant experience in pharmaceutical or biotechnology sectors in areas including market access, pricing, advanced analytics, market research, strategic planning, or marketing.
• At least 4 years of leadership experience managing dynamic and high-performing teams.
• Strong background in transformation and change management, with an understanding of payer landscapes, pricing, reimbursement, and contract execution workflows.
• Proven expertise in contracting operations, pricing strategy support, or commercial/access operations and experience building or scaling operational teams with defined structure and governance.
• Familiarity with data management, reporting systems, and analytics platforms that support access, contracting, or commercial operations.
• Deep therapeutic knowledge especially in Oncology, Rare Diseases, Vaccines, and Pharma, including strategic perspectives on launch and pipeline products.
• Ability to translate franchise business strategies into digital, data-driven insight solutions and collaborate effectively with enterprise digital/data functions.
• Demonstrated ability to deploy and adapt global capabilities in a regional or local environment and lead globally distributed teams to deliver unified enterprise solutions.

Additional Information

This position includes flexible travel both domestically and internationally as business needs dictate. The role offers hybrid work arrangements and requires presence at the Hyderabad location. The applying candidate should be aware that no third-party recruiters or unsolicited agency proposals are accepted without prior agreement. This role is inclusive and welcoming to diverse applicants.