Administrative Assistant

About the Role

Plainfield Counseling Center is seeking a highly organized, empathetic Remote Administrative Assistant to join their team. This role focuses on delivering exceptional client service as the initial contact point, supporting therapists through scheduling, communication, and administrative tasks. It is a meaningful opportunity to develop a career in healthcare administration while positively impacting clients' mental health experiences.

Key Responsibilities

• Act as the main contact for prospective and current clients via phone and email.
• Schedule, adjust, and manage appointments for multiple therapists efficiently.
• Assist new clients with the intake process and necessary documentation completion.
• Check insurance benefits and support basic billing and co-pay handling.
• Maintain accurate and confidential client records with professionalism.
• Facilitate communication between clients and clinicians.
• Oversee and optimize therapist calendars to improve scheduling efficiency.
• Support general administrative duties and office operations as necessary.

Qualifications and Skills

• Strong written and verbal communication capabilities.
• Friendly, empathetic, and professional approach to customer service.
• Excellent organizational skills with ability to multitask effectively.
• Meticulous attention to detail and accuracy.
• Comfortable adapting to new technologies including scheduling software and Electronic Health Record (EHR) systems.
• Reliable high-speed internet and a private home workspace are essential.
• Ability to manage confidential information with discretion.
• Preferred: Previous experience in administrative, receptionist, or healthcare support roles.
• Preferred: Familiarity with medical scheduling, insurance verification, healthcare billing, and HIPAA regulations.
• Preferred: Interest in psychology, counseling, or behavioral health fields.

Benefits

• Competitive salary ranging from 54000 to 68000 annually, based on experience and qualifications.
• Fully remote work setup for flexibility.
• Paid holidays and time off.
• Health, dental, and vision insurance options where applicable.
• Opportunities for professional development and career advancement.
• Supportive, collaborative workplace culture focused on empathy and continuous learning.

Additional Information

If you are a compassionate and organized professional who enjoys helping others and thrives in a dynamic remote environment, Plainfield Counseling Center welcomes your application. Please submit a resume and cover letter outlining your interest in joining the team.