Admin Assistant - Sales Order Management

Job Overview

As an Admin Assistant specializing in Sales Order Management at Texmo, your role encompasses overseeing the entire sales order process, from receiving orders through to delivery and invoicing. This involves accurate order entry, tracking order progress, addressing order-related concerns, record keeping, and ensuring adherence to company policies and service standards.

Core Responsibilities

• Lead, mentor, and manage the sales order team by assigning workloads, prioritizing daily tasks, and monitoring overall performance to foster ownership, teamwork, and continuous improvements aligned with departmental goals.
• Handle comprehensive sales order administration including processing orders accurately and timely, sending order confirmations, and maintaining communication with customers.
• Monitor and address backlogs to ensure prompt deliveries, serving as the principal escalation contact for order issues and liaising with cross-functional teams for smooth operations.
• Coordinate monthly sales forecasting with Account Managers, compile and distribute a rolling 12-month forecast by the 25th of each month, review forecast accuracy, analyze discrepancies, and drive corrective action with Key Account Managers.
• Employ A3 methodology and Root Cause Analysis to identify and resolve recurring problems, implement sustainable corrective measures, standardize operating procedures globally, and train team members in order management processes, Lean principles, Daily Work Management, and customer service standards.

Candidate Profile

• Must be a graduate to qualify for this position.
• Strong leadership and team management capabilities.
• Excellent communication and coordination skills with cross-functional teams.
• Proficiency in order processing, forecasting, and continuous improvement methodologies.