Accounts Payable Specialist

About Select Transport Partners

Select Transport Partners is a fully employee-owned company in the logistics sector that prioritizes trust, innovation, and strong partnerships. Operating under an agent-only model, the enterprise focuses on supporting independent agent partners to cultivate their business growth. The company fosters a close-knit environment that champions creativity, technology-driven solutions, and personalized support rather than sheer size, ensuring each person is valued and heard. Engaging with Select Transport Partners means joining a supportive community dedicated to mutual success and ongoing improvements.

Key Duties and Responsibilities

• Oversee the Accounts Payable inbox and phone line to ensure all carrier inquiries are addressed promptly and professionally.
• Answer questions from carriers about invoice receipt, payments, timelines, and outstanding documentation.
• Guide carriers on how to utilize the company’s online invoice lookup system.
• Investigate payment discrepancies such as rate disagreements, fines, fees, deductions, or short payments.
• Collaborate with agents, accounting personnel, and leadership to resolve payment inquiries and carrier complaints effectively.
• Clearly communicate payment decisions and necessary follow-ups to carriers and agents.
• Process received Notices of Assignment and related documents from factoring companies, verifying accuracy and escalating any issues.
• Provide backup support for agent settlements and assist in settlement processing when needed.
• Maintain thorough records relating to payment inquiries and resolution efforts.
• Identify patterns in payment issues and suggest improvements to streamline processes.
• Support the Director of Accounts Payable with special assignments and additional departmental tasks.
• Deliver exceptional customer service to carriers, agents, and internal team members.

Qualifications and Experience

• An associate or bachelor’s degree in accounting, finance, business, or a related discipline is preferred; however, relevant professional experience will also be considered.
• Prior work experience in accounts payable, accounting, transportation, logistics, or customer service is an advantage.
• Proven skills in research, reconciliation, and problem-solving.
• Strong ability to communicate effectively, both in writing and verbally.
• Capable of explaining complex payment information clearly and professionally.
• Excellent attention to detail with a strong emphasis on accuracy.
• Ability to prioritize multiple tasks and manage a substantial volume of phone and email interactions.
• Experience working collaboratively across different departments and escalating problems as required.
• Familiarity with Microsoft Excel, Google Workspace, and accounting or transportation management software is preferred.
• Previous exposure to motor carriers, freight agents, or factoring companies is beneficial.

Key Competencies and Skills

• Outstanding customer service orientation.
• Strong sense of accountability and follow-through.
• Excellent organizational and time management skills.
• Keen attention to detail.
• Proficiency in resolving conflicts professionally.
• Effective professional communication.
• Collaborative teamwork approach.
• Discretion and confidentiality in handling financial data.