Account Manager

About the Opportunity

Join a rapidly expanding technology company focused on combating financial crime and advancing SaaS innovation in the ANZ region. This role presents the chance to develop long-term, trusted relationships and significantly impact the future of an innovative product.

Role Overview

We seek a commercially astute Account Manager to support Jade's growth trajectory. As a vital partner to clients, you will enhance strategic partnerships, identify growth opportunities, and deliver outstanding customer results. Beyond standard account management, you will help clients address critical business challenges and influence the product's evolution.

Collaboration is key—you will work closely with Product, Marketing, and Leadership teams to contribute market knowledge, customer insights, and commercial expertise. This position provides the opportunity to deepen relationships with customers across New Zealand and Australia within a dynamic, fast-growing sector.

Key Responsibilities

• Forge and maintain trusted, long-term client relationships.
• Understand customer goals, difficulties, and business drivers thoroughly.
• Provide ongoing value through proactive engagement, service reviews, and solution-focused support.
• Identify and pursue opportunities to expand existing relationships including upselling and cross-selling.
• Analyze market trends and customer demands to position Jade's offerings effectively.
• Develop persuasive business cases showcasing value and ROI.
• Design and implement strategic account plans aligned with customer and company objectives.
• Manage sales pipelines, forecasts, and reporting with accuracy and confidence.
• Collaborate cross-functionally to ensure excellent delivery and client satisfaction.
• Consistently meet or exceed growth and revenue targets.
• Support a customer-centric and high-performance sales culture.

Candidate Profile

• Minimum of 3 years experience in SaaS, technology sales, or account management, preferably in FinTech, Financial Services, Compliance, Risk, or Financial Crime sectors.
• Proven track record of managing strategic accounts and consistently achieving sales goals.
• Excellent skills in relationship-building, communication, presentations, and negotiation.
• Confidence in engaging with stakeholders at all levels and influencing decisions.
• Strong commercial insight combined with a customer-first mindset.
• Analytical thinker able to convert market information into growth strategies.
• Experienced with CRM and sales forecasting tools, particularly HubSpot.
• Excellent organizational skills for handling multiple priorities and opportunities concurrently.
• Collaborative team player committed to contributing to shared successes.

Company Background

Jade Software is a prestigious New Zealand-based tech company known for its global reach and innovative problem-solving. It delivers industry-leading products, platforms, and data-driven solutions that produce meaningful client impact.

The company's culture emphasizes customer focus, collective boldness, and reliability. Teamwork and ownership are core values that steer Jade’s high-impact and value-driven results.

They maintain an office-first policy promoting collaboration, connection, and work-life balance.

Benefits & Culture

• Comprehensive health, life, and income protection insurance.
• Enhanced parental leave provisions.
• Allocated time for community engagement.
• Opportunities for continuous professional development and career growth.
• Supportive and flexible working environment fostering personal success.

Diversity & Inclusion

Jade values diverse perspectives and experiences, striving to create an inclusive workplace culture where everyone has the opportunity to excel.

How to Apply

If you are an energetic account management expert eager to influence growth and succeed in a forward-thinking technology firm, we encourage you to apply and join this impactful journey.