Account Manager

Overview

Join Australia Post in a key business support position where you empower teams to deliver exceptional service to every Australian. As part of a community-focused culture, you will contribute to both business growth and the wellbeing of the Australian population, enjoying a supportive environment that balances professional and personal life.

About the Role

Australia Post is at the forefront of eCommerce innovation, especially supporting medium-sized businesses which represent significant growth. Australians spent $21.9 billion online in a quarter, with marketplaces expanding 17% annually. The Account Manager, Medium Business position is responsible for managing a portfolio of 30 to 50 medium business clients in your market. Success means retaining and expanding revenue, fostering strong senior-level relationships, and acting as a trusted advisor for customers as they grow. You will collaborate with Sales, Solutions, Product, Pricing, Credit, and Segment Development teams to deliver optimal customer outcomes.

Key Responsibilities

• Partner with clients to develop account strategies that safeguard revenue, enable cross-selling opportunities, and address operational challenges impeding business growth.
• Function as the primary contact through the phases of onboarding, service monitoring, contract renewals, pricing evaluations, and routine issue resolution.
• Present solutions enhancing customer competitiveness, including the expanding Parcel Locker network and Rendr, the same day/on-demand delivery platform covering nearly 90% of the population.
• Coordinate internal Australia Post specialists to anticipate and resolve issues proactively, ensuring actionable plans materialize effectively.

Candidate Profile

You excel in building genuine relationships and are passionate about facilitating business expansion. Commercially astute, lively in face-to-face sales engagements, and dedicated to nurturing long-term partnerships, you listen attentively, earn trust from senior leaders, and identify growth opportunities through routine discussions. You adapt to change, respond swiftly to customer needs, and find motivation in your clients’ success. Managing your portfolio autonomously, you become the go-to person and a key contributor to advancing eCommerce among Australian medium businesses.

Preferred Qualifications and Experience

• Proven success in B2B account management or sales with a focus on medium business portfolios and consistently exceeding sales targets.
• Experience in freight, parcel, logistics, or supply chain sectors is highly advantageous to communicate effectively with customers.
• Strong commercial acumen and analytical abilities to extract insights from dialogue and performance metrics, crafting tailored solutions and business cases.

What We Offer

Be part of Australia Post as it leads the parcel delivery market, leveraging extensive brand strength, network reach, and data insights from eCommerce Reports and frequent updates. You will enjoy the opportunity to support clients with innovative options like parcel lockers and Rendr’s rapid delivery services. Benefit from significant infrastructure investments such as the new Brisbane Airport distribution hub processing up to 250,000 parcels daily and creating nearly 500 jobs, supporting Queensland’s vibrant $17.8 billion online market. This role offers a meaningful chance to forge lasting client relationships and contribute significantly to Australia's eCommerce success story.

Diversity and Inclusion

Australia Post values diversity and welcomes applicants of varied backgrounds including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, LGBTQIA+ community members, and refugees. Recognized as a Disability Confident Recruiter, it ensures an inclusive, accessible recruitment and workplace experience by actively addressing bias and promoting gender equity. For accessibility inquiries, the Diversity & Inclusion team is available to assist.