Wireless Systems Technical Support Engineer

INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and transmission, we offer a competitive software portfolio alongside a comprehensive range of professional services across various market domains.Our mission is to shape the future through technology, with human capital as the key driver of success in today's fast-paced business environment. Our highly skilled and experienced professionals are instrumental in achieving our ambitious objectives and enhancing our ability to serve customers effectively.About the Role:We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across USA, with the base of operations in Texas or Florida.ResponsibilitiesProvide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocolsTravel to customer sites to supervise the installation of trial systems and train customer's engineers to install and operate our wireless solutionsManage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practicesCollaborate with team members to resolve complex technical challenges and enhance customer service experiencesUtilize Microsoft Office and SQL for documentation and reporting purposesRequirementsRequired SkillsAssociate or Bachelor's degree in Computer Science or Telecommunications or Electrical EngineeringMinimum 5 years proven working experience in Technical Support or Field Engineer Roles in RF systemsWork experience with Microwave systems is highly desirableKnowledge of RF systems theoryKnowledge of L2/L3 networking & protocolsUS work authorization and residency in the US requiredAvailability to travel within USADesired Skills (any Of The Following)Experience in using network protocol analyzers and traffic generatorsWorking knowledge of LinuxKnowledge of SQLExperience with NMS systemsPersonal characteristicsStrong problem-solving skills, creativity and attention to detailResults-oriented, able to articulate the reasoning behind decisions and trade-offsFlexible, with a strong desire to learn and accept new challengesStress-tolerant, with ability to adapt to shifting priorities and schedules, able to develop, organize and manage multiple tasksSelf-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervisionPlease mention the word **RECTIFY** and tag RMmEwMTo0Zjg6MWMxODo4ODc5Ojox when applying to show you read the job post completely (#RMmEwMTo0Zjg6MWMxODo4ODc5Ojox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.