Total Absence Management Case Specialist

About the Role

Join MetLife's Global Customer Service and Operations team to provide trusted, empathetic, and innovative support to customers. In this position, you'll contribute to delivering exceptional service by managing total absence claims efficiently and accurately, helping millions through significant life moments with operational excellence.

Key Responsibilities

• Manage and review claims related to the Family & Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA), ensuring compliance with applicable federal and state regulations as well as company policies.
• Develop and implement workflow processes for claims, evaluate eligibility against appropriate leave plans, and make sound initial claim decisions.
• Conduct eligibility verification during intake calls and collect necessary information from employees or integrated systems.
• Perform necessary leave follow-ups such as health condition recertifications, intermittent claim tracking, and return-to-work confirmations.
• Maintain accurate system updates reflecting current leave statuses and ensure diary documentation is complete and current.

Qualifications

• Minimum high school diploma.
• At least one year of relevant experience with a strong emphasis on customer satisfaction and meticulous attention to detail.

This role emphasizes exceptional customer communication and service while processing claims efficiently.

Preferred Qualifications

• Bachelor’s degree is preferred.
• Prior knowledge of FMLA/ADA claims and procedural familiarity is advantageous.

Compensation and Benefits

The annual salary ranges from $41,600 to $52,500, with eligibility for annual short-term incentives and stock-based long-term rewards aligned with company plans.

Comprehensive U.S. benefits include programs supporting physical and mental health, financial wellness, and family support, such as medical, dental, vision coverage, disability insurance at no cost, company-paid life insurance, legal services, retirement pension funded by MetLife, 401(k) with employer match, voluntary insurance discounts, employee assistance programs, paid leave, holidays, tuition aid, and more.

Company Overview

MetLife is a globally recognized financial services leader, featured in Fortune’s "World's Most Admired Companies" and "Best Companies to Work For". Operating in over 40 markets with strong regional presence, MetLife provides insurance, employee benefits, annuities, and asset management services designed to empower customers and communities to build confident futures.

Inclusion and Compliance

MetLife is an Equal Opportunity Employer embracing diversity across all protected characteristics under federal, state, and local laws. The company commits to a drug-free workplace and complies with Massachusetts laws prohibiting mandatory lie detector tests.

Reasonable accommodations for applicants with disabilities are available upon request via accommodations@metlife.com. All accommodation requests are handled confidentially.