Tesco Colleague - Gosport Superstore

Role Overview

The position involves working varied shifts at the Gosport Tesco Superstore with specific availability requirements, including Sunday 10:00 to 17:00, Tuesday 16:30 to 21:00, and Wednesday 14:15 to 21:00. Candidates are guaranteed a minimum of 16 hours per week with the possibility to work as few as 12 hours based on preference. Shift schedules will be provided three weeks in advance, with flexibility considered for slight variations in availability.

Key Responsibilities

• Deliver excellent customer service by understanding and meeting shoppers' needs with enthusiasm and pride.
• Gain knowledge of the store’s products and services and work confidently in various areas including service counters, picking, and restocking.
• Apply safety and operational training to ensure the store runs smoothly, serving customers effectively.
• Make informed decisions that benefit customers and support store routines to optimize operations and sales.
• Participate in community, charity, and seasonal events to foster an inclusive and engaging atmosphere.
• Understand the store’s performance metrics, contribute to reducing waste and shrinkage, and help drive profitability.
• Maintain product quality through careful handling to ensure customers receive goods in optimal condition.
• Uphold company values by being authentic, welcoming everyone, and strictly following store policies.
• Occasionally manage deliveries when required to support store operations.

Candidate Requirements

• Demonstrate a passion for outstanding customer service by warmly greeting and assisting shoppers.
• Build positive customer relationships to enhance their experience within the store.
• Proactively make customer-focused decisions and use initiative on the job.
• Work cooperatively within a team while maintaining open and clear communication.
• Foster strong colleague relationships to build team spirit, celebrate achievements, and enjoy the workplace.
• Consistently demonstrate punctuality, presentability, and professionalism as a representative of Tesco.
• Applicants must be over 18 years old due to job timing and location restrictions.

Compensation and Benefits

• Hourly wages starting at £13.28, increasing to £14.55 in M25 area stores, with location-based additional payments.
• Holidays begin at 20 days plus a personal day, increasing to 22 days after one year, in addition to bank holidays.
• Flexible working requests allowed from day one.
• Exclusive colleague discounts: 10% everyday, 15% on pay day weekends, plus an additional card for family use, potentially saving up to £2,000 annually.
• Free access to wellness support services addressing mental, physical, and lifestyle needs.
• Life insurance cover valued at five times your pay, plus a pension scheme with up to 7.5% matching contributions.
• Variety of benefits to suit individual preferences, including discounts, share schemes, and cycle-to-work options.
• Provided uniform and supportive policies covering various life events.
• Opportunities to engage in colleague networks that celebrate diversity and inclusion within the workplace.

About Tesco

Tesco aims to be the favorite shopping destination for customers both at home and on the go, focusing on serving customers, communities, and the planet responsibly every day. The company values diversity, equity, and inclusion, ensuring every employee feels respected and able to be themselves. Tesco supports flexible working arrangements and accommodates various life stages, including career beginnings, parenthood, and retirement transitions. The company holds Disability Confident Leader accreditation and offers an accessible recruitment process.

Additional Information

• Candidates under 18 cannot apply due to work timing and specific area restrictions (e.g., warehouse, alcohol counters, bakery, driving roles).
• High applicant volumes may result in early closing of applications for certain roles.
• Feedback is provided only to candidates who attend interviews.