Telesales Executive

Job Overview

The Telesales Executive will be responsible for generating new business leads via outbound calls, identifying prospects, setting appointments, promoting the company's products and services, and converting these leads into paying clients. This role demands exceptional communication, persuasion, and rapport-building capabilities with a strong emphasis on meeting monthly sales objectives.

Primary Duties

• Perform outbound calling to potential clients from provided contact lists.
• Locate and engage decision-makers in target organizations.
• Assess leads based on business needs and purchase potential.
• Create new business opportunities through cold calling and follow-ups.
• Present products and services professionally, highlighting their value and benefits.
• Arrange meetings and product demos for the sales team as needed.
• Follow up on proposals, quotations, and prior discussions to secure sales.
• Forge and sustain long-term customer relationships.
• Maintain detailed logs of customer interactions in the CRM system.
• Update customer data regularly and respond quickly to inquiries.
• Research potential customers and industry trends to identify new sales opportunities.
• Track market intelligence and competitor information.
• Submit daily activity and pipeline reports and provide feedback to management.

Performance Metrics

• Complete 80–120 outbound calls daily.
• Engage in 20+ meaningful talks with decision-makers each day.
• Generate 8–10 qualified leads weekly.
• Schedule 5–8 sales meetings every week.
• Keep CRM records 100% accurate.
• Reach assigned monthly revenue and sales targets.
• Maintain at least 90% customer satisfaction.

Candidate Profile

• Proficient verbal and written English communication skills.
• Expertise in negotiation and persuasion.
• Professional phone manner when talking to senior executives.
• Capable of handling objections effectively.
• Active listening and excellent organizational/time management skills.
• Self-motivated, goal-driven, and able to thrive under pressure.
• Strong interpersonal skills with a positive attitude and resilience.
• Quick to learn and improve; able to work independently and as part of a team.

Technical Skills and Tools

• Familiarity with Microsoft Office suite including Word, Excel, Outlook, and PowerPoint.
• Experience using CRM platforms like HubSpot, Zoho, Salesforce, or similar.
• Email communication and internet research competencies.
• Confident using video conferencing platforms such as Microsoft Teams, Zoom, and Google Meet.

Educational Requirements & Experience

A bachelor's degree in Business, Marketing, Sales, Communications, or related disciplines is desirable. Fresh graduates with exceptional communication skills may be considered. Candidates with 1 to 3 years of experience in telesales, inside sales, customer service, or business development are preferred.

Work Environment

This is a full-time, office-based position with standard working hours and some flexibility during peak periods. Performance evaluation is based on sales metrics, lead quality, and customer satisfaction scores.