Telephone Operator (Arabic Speaker)

Role Overview

Join Hilton in Doha as a Telephone Operator and help keep communication flowing smoothly across the hotel. In this role, you will act as a key point of contact for both guests and internal teams, ensuring calls, messages, and requests are handled accurately, promptly, and with a warm hospitality mindset.

Key Responsibilities

• Manage incoming calls from both outside callers and hotel colleagues.
• Route callers to the right room, extension, or department, and confirm the guest’s last name for room-related calls.
• Assist guests with directions and other information they need during their stay.
• Open and close tickets based on guest or staff requests.
• Coordinate with hotel employees to support guests whenever help is needed.
• Communicate clearly and professionally with every caller.
• Record and write messages with correct spelling and grammar.
• Confirm names and phone numbers to avoid mistakes.
• Respond appropriately to urgent situations and emergencies affecting guests or the hotel.
• Work with management and/or security to guide the right response calmly and effectively.
• Document all emergency incidents properly.
• Handle supportive tasks as assigned, depending on business needs and supervisor direction.
• Use fax equipment to send and receive guest documents when required.
• Notify guests of received items through the computer system.
• Arrange repair or technical support for computer-based equipment when needed.

Qualifications

Hilton looks for team members who bring a genuine passion for hospitality, act with integrity, show leadership, support teamwork, take ownership of their work, and respond with urgency and discipline in every situation.

About Hilton

Hilton is a global hospitality company known for its award-winning workplace culture and commitment to exceptional guest experiences. With more than 3 billion guests welcomed worldwide, Hilton continues to build on its mission of spreading the light and warmth of hospitality while supporting team members at every stage of their careers.