Switchboard Telephonist

About the Role

Join Hilton as a Switchboard Telephonist, playing a vital role in delivering exceptional hospitality experiences by handling incoming calls with warmth and professionalism. You will be the voice welcoming guests and ensuring their queries and requests are managed efficiently using advanced telephony systems.

Key Responsibilities

• Offer exceptional telephone support by answering guest calls with a positive and friendly demeanor, addressing inquiries promptly and courteously.
• Stay informed about the hotel's services, amenities, and operational details to provide accurate and helpful information.
• Assist in emergency situations by communicating precise and detailed information to relevant departments swiftly.
• Utilize PBX systems, computer software, and other communication technologies to support daily hotel operations effectively.

Qualifications and Values

Success at Hilton stems from strong core values that all team members embody:

• Enthusiasm for sharing hospitality's warmth and light.
• Integrity and consistently making ethical choices.
• Leadership skills that inspire peers.
• A collaborative spirit believing teamwork leads to excellent results.
• Responsibility and accountability for your duties.
• A sense of urgency and discipline focused on impactful actions.

About Hilton

As a global hospitality leader, Hilton is renowned for creating memorable guest experiences and fostering an outstanding work environment. With over 3 billion guests welcomed globally and numerous accolades for workplace excellence, Hilton offers a career path filled with growth and support.

Whether you are just starting or looking to develop further, Hilton encourages career advancement and provides an award-winning culture recognized by Great Place to Work and Fortune.

Additional Information

This position requires onsite presence in Qatar as a full-time role. Candidates passionate about hospitality and excellent communication will find this opportunity rewarding.