Store Manager - Luxury Brand

Role Overview

The Store Manager will lead all aspects of store operations while delivering a superior customer experience focused on personal style and satisfaction within a luxury brand setting.

Key Responsibilities

• Oversee comprehensive store functions working closely with production, logistics, training, and management teams to ensure outstanding customer service during every visit.
• Capture and analyze customer preferences to offer personalized style recommendations and customization options.
• Implement and enforce all company policies and procedures across the store team.
• Manage team scheduling including weekly roster creation and leave approvals.
• Propose and document operational improvements and best practices for management review.
• Take ownership of store performance metrics such as sales goals, alterations, remakes, and customer feedback through social media.
• Maintain accurate records of orders and customer information; coordinate with production for order completion.
• Provide prompt customer support via phone and email when needed.
• Collaborate with in-store master tailors to handle measurements and resolve customer garment concerns.
• Manage daily cash and bank transactions with a focus on ensuring petty cash accuracy.
• Execute visual merchandising standards and store displays to enhance presentation.
• Conduct daily briefings and prepare weekly sales reports to track progress and implement corrective actions to meet targets.

Candidate Profile

• 5 to 8 years of customer service experience predominantly in the hospitality sector; retail experience is advantageous.
• Bachelor's degree with strong verbal and written communication abilities.
• Proficient with Microsoft Office applications including Excel, Word, and email platforms.
• Customer-centric mindset with a genuine passion for serving client needs.
• Motivated with high drive and dedication towards work responsibilities.
• Strong knowledge and enthusiasm for men’s fashion, tailoring, pattern design, garment alteration techniques, and seasonal fabric trends.