Store Manager

Job Overview

The Store Manager will oversee all aspects of the assigned GKVale Studio's operations, driving profitability while ensuring outstanding customer service and high-quality photography standards. This leadership role requires managing daily activities, leading the studio team, and maintaining smooth functioning aligned with company policies.

Primary Responsibilities

• Oversee daily studio operations including scheduling photography sessions and appointments.
• Maintain studio cleanliness, ambiance, equipment upkeep, and safety compliance.
• Manage staff including photographers, telecallers, customer service executives, editors, and support personnel through motivation, scheduling, and performance monitoring.
• Conduct daily briefings, implement new employee training, and supervise attendance and productivity.
• Deliver professional and memorable customer experiences; resolve complaints and sustain high satisfaction.
• Meet defined monthly and annual sales targets by promoting photography packages and related products.
• Supervise photography and production quality, coordinate with editing teams for timely delivery, and ensure product standards.
• Maintain inventory control of equipment and consumables; safeguard company assets.
• Handle financial tasks including cash and digital payment monitoring, billing accuracy, daily reconciliations, and cost control.
• Support marketing efforts, build business relationships with local institutions and event organizers, and promote campaigns.
• Ensure compliance with company policies, statutory requirements, and workplace health and safety standards.
• Keep thorough employee records and submit operational reports regularly to management.

Performance Metrics

• Monthly sales targets achievement
• Customer satisfaction levels
• Repeat customer rates
• Team productivity and attendance
• Studio revenue growth and cost management
• Speed of complaint resolution and order delivery
• Inventory accuracy

Qualifications and Experience

• Bachelor's degree in Business Administration, Management, Marketing or related discipline.
• Additional diploma or certificate in Photography or Retail Management is advantageous.
• Five to eight years' experience in retail, photography studio operations, hospitality, or customer service, including at least two years in team management.
• Experience managing sales targets preferred.

Required Skills

• Strong leadership and team management abilities
• Customer relationship management expertise
• Sales and business development acumen
• Competence in retail operations management and conflict resolution