Store Driver

Job Summary

This role involves picking, staging, and safely delivering automotive parts to professional customers, along with managing returns and cores. The driver also promotes sales through flyers and loyalty programs while maintaining daily credit account collections and fostering customer relationships. The position requires upselling skills and assistance with store upkeep, inventory management, and customer engagement.

Key Responsibilities

• Prepare and deliver parts securely to pro customers
• Collect returns and core items as required
• Distribute weekly and monthly sales flyers, promoting ongoing sales and loyalty offers
• Manage daily collection of credit accounts
• Develop and sustain positive relationships with MainStreet and National Pro customers, providing customer support personnel with insights from deliveries
• Support upselling and cross-selling efforts to enhance average transaction values
• Maintain cleanliness of store facilities including floors, restrooms, product displays, and parking area
• Handle general stocking tasks such as truck stocking, back stock organization, and cycle counts
• Keep informed on product inventory and new arrivals to assist customers effectively
• Engage walk-in customers by understanding their needs and recommending appropriate parts or services
• Perform other duties assigned by management

Success Factors

• Safe driving and proficiency in navigation
• Familiarity with delivery board systems
• Effective, friendly, and persuasive communication skills
• Ability to locate and appropriately stock parts
• Understanding of safety protocols and store inventory systems
• Customer service orientation with sales aptitude
• Capability to discern customer needs and suggest tailored solutions

Essential Skills

• Proficient spoken and written English; Spanish proficiency is an advantage
• Effective communication to build strong relationships with customers, colleagues, and leaders
• Ability to interpret documents including safety instructions, operating manuals, and parts catalogs
• Basic math skills including addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals
• Flexible availability to work various days, evenings, and weekends as necessary
• Confidence in customer engagement and product promotion
• A willingness to learn about new product lines and sales strategies

Preferred Experience

Previous experience with automotive parts is preferred.

Education and Licenses

• High school diploma or equivalent required
• Valid driver's license with a satisfactory driving record mandatory

Physical Demands

This position requires frequent walking or standing and use of hands and fingers for handling items. Employees must be able to talk and hear effectively and perform movements such as reaching, climbing, balancing, stooping, kneeling, crouching, or crawling. Regular lifting of items up to 50 pounds and occasional assistance to lift up to 100 pounds is necessary. Visual requirements include near, distance, color vision, depth perception, and ability to adjust focus.

Work Environment

Work is primarily indoors with occasional exposure to outdoor weather conditions during tasks like installing parts. Employees may encounter moving mechanical parts, elevated areas, hazardous chemicals, electrical risks, explosives, vibrations, and moderate noise levels.

Compensation

The hourly wage ranges from 1760 to 1885 CAD cents per hour, influenced by location, retail experience, automotive knowledge, education, leadership roles, skills, and shift differentials.

Benefits

• Employment with a leading after-market auto parts provider in North America
• Access to career advancement opportunities within the organization
• Eligibility for monthly or annual performance bonuses depending on role
• Online training programs for personal and leadership growth
• Recognition and rewarding organizational culture
• Group health, dental, disability, and life insurance coverage
• Employee discount programs
• Financial benefits including group RRSP contributions and discounted stock purchase plans for permanent staff

Additional Information

This is a newly created position and not a replacement for an existing vacancy. The company adheres to equal employment opportunity policies without discrimination based on legally protected classes.