Shift Leader

Role Overview

The Shift Leader is responsible for overseeing restaurant shifts and work areas at a Papa John’s location, with the goal of delivering strong product quality, excellent customer service, and healthy restaurant profitability. This role also supports day-to-day operational management by carrying out company policies, procedures, programs, and systems while ensuring compliance with applicable federal, state, local, and ethical business standards.

Key Responsibilities

• Supervise assigned stations and follow the required methods, standards, and expectations for each area, including dough handling, portion control, and product accuracy.
• Complete station tasks such as preparing quality items, following product preparation steps, and maintaining approved holding times.
• Help the restaurant meet its product targets and customer expectations while reducing complaints and responding appropriately to customer needs.
• Follow all employee handbook rules, including standards related to appearance, attendance, safety, and security.
• Model the company’s core values by maintaining a positive attitude, working collaboratively, and adapting easily to change.
• Make sure shifts are properly staffed, give prompt feedback, and address issues as soon as they are identified.
• Maintain acceptable standards for product quality, guest service, readiness, food and labor costs, cleanliness, and other shift management responsibilities.
• Support profit goals by using the FOCUS system correctly, handling cash management duties, and helping maintain proper inventory levels to reduce waste and loss.

Education, Experience, and Certification

• A high school diploma or GED is preferred.
• Food service certification through ServSafe, the local authority, or the state is preferred.
• Prior experience leading restaurant shifts is preferred.
• A history of steady and successful employment is expected.
• Candidates must be at least 18 years old.
• This role requires the ability to work long shifts, generally 32+ hours, including scheduled or unscheduled hours, nights, weekends, and emergency situations.
• The person in this role should be able to perform the duties of all restaurant positions when needed.

Functional Skills

• Planning and prioritization
• Clear communication
• Process improvement

Values and Competencies

The company emphasizes belonging, integrity, teamwork, innovation, fun, customer focus, measurable results, continuous improvement, decisive action, and cross-functional collaboration.

Equal Opportunity and Work Authorization

This employer provides equal employment opportunity. It is also a federal contractor participating in E-Verify to confirm work eligibility for new employees and complies with Right to Work requirements. Official notices are available in English and Spanish.

Additional Information

The role is described as demanding yet rewarding for someone who wants to grow with a company that continues to move forward. Terms and conditions for site use are referenced in the source material.