ServiceNow Developer

About the Company

Locuz Enterprise Solutions excels in Cloud-led Digital Transformation, providing services such as Cloud Migration, DevOps, Hybrid Data Management, dedicated Data Platforms, Cyber Security, and AIOps. Their delivery centers adhere to global standards and certifications in CloudOps, AIOps, and SecOps. Clients benefit from savings of up to 50% annually by leveraging over 20 years of experience managing complex systems for space missions, tsunami warnings, and large media and telecom companies worldwide.

Role Summary

The ServiceNow Specialist II (Developer) at SHI India in Hyderabad acts as a vital connection between business needs and the technical capabilities of the ServiceNow platform. The role involves designing, developing, configuring, and fine-tuning ServiceNow solutions to drive operational efficiency, automation, and deliver measurable business results. Working both as a technical contributor and client advisor, the specialist ensures scalable, secure, and high-performing implementations.

Key Responsibilities

• Facilitate discovery workshops to analyze current processes and identify areas for enhancement.
• Convert business requirements into scalable ServiceNow designs and user stories.
• Advise on best practices and industry standards to enhance workflows and automation.
• Develop and configure ServiceNow applications across various modules including ITSM, ITOM, CSM, HRSD, and GRC.
• Create and maintain workflows using Flow Designer, Business Rules, Script Includes, UI Policies, and Client Scripts.
• Develop custom applications and enhancements utilizing ServiceNow Studio and scoped applications.
• Design and implement integrations with external systems via REST/SOAP APIs, MID Server, and Integration Hub.
• Automate complex business processes using orchestration and event-driven architectures.
• Ensure secure and dependable data exchange among enterprise systems.
• Conduct unit and system testing and support User Acceptance Testing (UAT).
• Develop automated testing frameworks and regression strategies using Automated Test Framework (ATF).
• Assist with platform upgrades, patching, and release management.
• Support CMDB design, data modeling, governance, and ensure data alignment with the Common Service Data Model (CSDM).
• Serve as a trusted technical advisor to stakeholders and provide best practice guidance.
• Deliver training, knowledge transfer, and post-deployment support.
• Collaborate with architects, business analysts, and project managers.
• Identify opportunities to improve platform performance, scalability, and maintainability.
• Adhere to development standards, security policies, and governance frameworks.
• Contribute to documentation and reusable knowledge base assets.

Required Technical Skills

• Proficient in ServiceNow scripting including JavaScript and Glide API.
• Experienced with Flow Designer and Workflow Editor.
• Skilled in REST and SOAP API integrations.
• Knowledgeable in ServiceNow UI technologies such as UI Builder, Service Portal, and Now Experience.
• Familiar with CMDB design and the CSDM framework.
• Experience with Integration Hub, MID Server, and orchestration.
• Competent with Automated Test Framework (ATF).
• Understanding of source control and CI/CD pipelines including Git and DevOps tools.
• Proficient in performance analytics and reporting dashboards.
• Strong grasp of security, ACLs, and role-based access controls.

Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)
• ITIL 4 Foundation

Additional Requirements

• Deep understanding of ITIL concepts and service management processes.
• Experience with Jira or similar product management tools.
• Ability to translate business needs into technical solutions.
• Strong written and verbal communication skills.
• Experience working in Agile/Scrum methodologies.
• Excellent troubleshooting and problem-solving capabilities across platforms and integrations.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience supporting platform upgrades and migrations.
• Strong documentation skills including technical specifications, runbooks, and SOPs.
• Proven ability to enhance operational efficiency through automation.
• Knowledge of governance, risk, and compliance principles, especially relevant to GRC work.
• Familiarity with cloud platforms such as Azure and AWS, as well as enterprise architecture concepts.

Eligibility

Candidates must hold a B.Tech or B.E. degree in any specialization.

Additional Information

Applicants interested in this role should share their profiles including the following details: Full Name, Contact Number, Email ID, Current and Expected CTC, Notice Period, Current Organization, Location, Willingness to Relocate to Hyderabad, Date of Birth, Reasons for Job Change, and a Passport-sized Photograph.