Service Desk Analyst - Contract

Overview

Centorrino Technologies (CT) is looking for a Service Desk Analyst to join its Adelaide-based team on a 3-month contract. The company describes itself as a people-focused technology organisation that emphasises innovation, growth, and a strong employee experience. CT notes that it has been recognised as a Great Place to Work in 2025 and ranked among the Top 5 Inspiring Workplaces for 2026, with an eNPS score of 68.

What you will do

• Deliver first-line service desk support to users with fast, courteous technical help.
• Diagnose and resolve common hardware, software, and general IT problems within service targets.
• Help set up meeting rooms and AV equipment, including light support during boardroom sessions.
• Image, configure, pack, and deploy laptops and other end-user devices.
• Swap out monitors and carry out other basic hardware setup tasks when needed.
• Receive incoming IT equipment deliveries and make sure assets are properly logged and accounted for.
• Keep the stockroom neat and orderly, with IT inventory stored and ready for use.
• Work closely with the wider IT team to maintain a high level of support and contribute to positive team results.

What you need to bring

• Background in a Level 1 service desk or IT support position.
• Strong customer service mindset with a genuine focus on user experience.
• Good troubleshooting and problem-solving ability across common desktop, hardware, and software issues.
• Comfort supporting users both face-to-face and remotely.
• Hands-on experience with laptop imaging, device setup, and hardware rollout.
• Basic familiarity with AV gear and meeting room technology.
• Organised, proactive working style with close attention to detail.
• Ability to work independently while remaining a strong team contributor.
• Willingness to handle light physical duties such as moving monitors, preparing equipment, and managing stock.
• Clear communication skills and a professional, approachable manner.

Benefits

• Access to extensive training and development to support ongoing career growth.
• A broad range of discounts and benefits designed to help stretch your money further.
• Choice of IT equipment to support your success, plus cost-price access to technology for personal use.
• Regular team events that recognise achievements and help build connections beyond work.

Additional information

CT says it values diversity and aims to create an inclusive environment where different voices are heard. The company encourages people from varied backgrounds to apply.

Checks required

A valid Vulnerable People Check / Working with Children Check (WWCC) and a Police Check are required for this role.

Contract details

This is a 3-month contract role based in Adelaide, South Australia, Australia. The job is listed as remote employment.