Service Delivery Manager - Evive

Role overview

This opportunity is being shared for a partner employer that handles its own recruitment process and follow-up steps. The hiring company is seeking a Service Delivery Manager for Evive in the United States.

The position focuses on creating a strong client experience by overseeing a benefits engagement platform and making sure it runs smoothly, accurately, and effectively.

You will combine client partnership management, SaaS delivery, data review, and technical troubleshooting to support highly personalized member experiences.

Working with both external clients and internal teams, you will help implement solutions, maintain platform settings, and identify ways to improve the service over time.

The work requires solid knowledge of benefits administration, eligibility data, and digital engagement methods.

This role supports better connections between organizations and the benefits and health resources available to their employees, within a collaborative and technology-focused environment.

Key accountabilities

• Manage client launches from start to finish by collecting requirements, handling incoming data, configuring the platform, and supporting successful go-lives.
• Keep client environments current by adjusting configurations, eligibility logic, personalization rules, communication paths, and engagement journeys.
• Serve as the main contact for client questions, issue resolution, and incident handling from first report through closure.
• Review and resolve data issues related to eligibility files, member records, personalization results, and system connections.
• Carry out testing to validate platform changes, data mappings, benefit setups, triggers, and communication workflows.
• Partner with product, engineering, data operations, and support teams to support deployments and improve overall platform performance.
• Oversee carrier feeds, incoming data processes, demographic updates, and related workflows to keep information accurate and dependable.
• Lead demos, training sessions, platform walkthroughs, and enablement materials for client administrators.
• Look for ways to simplify operations, cut down manual work, and improve the experience for both clients and members.
• Support and guide junior colleagues, contribute to strategic client conversations, and assist with solution presentations when needed.

Requirements

• A bachelor’s degree, or equivalent work experience, is required.
• At least 5 years of client-facing experience in benefits administration, digital health engagement, HR technology, or a similar field.
• At least 2 years of experience managing SaaS implementations, projects, or technology-led client solutions.
• Comfort working with data-driven platforms, personalization engines, eligibility files, or rules-based systems.
• Advanced Microsoft Excel ability, including VLOOKUPs, PivotTables, and data validation.
• Strong analytical and troubleshooting skills, with the ability to investigate complex problems and apply practical solutions.
• Clear written and verbal communication skills, including the ability to explain technical ideas to both technical and non-technical audiences.
• Well-organized, detail-focused, and able to handle several priorities in a fast-moving setting.
• A customer-first mindset, strong teamwork, and a commitment to operating efficiently and effectively.
• Prior exposure to personalization platforms, engagement tools, health benefits, wellness products, or rules engines is preferred.
• Experience mentoring others or contributing to cross-functional efforts is an added advantage.

Benefits and perks

• Competitive pay aligned with skills, experience, education, and location.
• Performance-linked incentives and a broad rewards package.
• Flexible remote-first setup with office-friendly options.
• Medical, dental, and vision coverage.
• Employer-supported retirement savings programs.
• Training and career development support.
• Wellbeing initiatives covering mental health, financial planning, and overall wellness.
• A collaborative, inclusive culture centered on innovation, creativity, and client impact.
• The chance to help build technology that improves employee benefits experiences across the country.

Additional information

The hiring process is supported by an AI-assisted matching system that screens applications against the role’s core requirements and forwards a shortlist to the employer. Final hiring decisions, including interviews and assessments, are handled by the employer’s internal team.

By applying, candidates agree that their personal data may be processed for candidate evaluation and shared with the hiring employer in line with applicable data protection laws, including GDPR, where relevant. Applicants may request access, correction, deletion, or objection rights as allowed by law.

AI tools may also be used to assist with parts of the recruitment workflow, such as resume review, application analysis, and inconsistency checks. These tools support recruiters and do not replace human judgment, and final hiring decisions are made by people.