Service Delivery Coordinator

About the Role

BlueArmor, a relationship-focused IT support and cybersecurity managed services provider located in Charlotte, NC, is seeking a Service Delivery Coordinator. This full-time, onsite position involves overseeing project workflows, managing client communications, and coordinating service tickets. The role centers on organizing and dispatching tasks efficiently to ensure smooth operations without technical troubleshooting responsibilities.

Key Responsibilities

• Coordinate client onboarding projects from initiation through completion, managing schedules and maintaining clear communication channels.
• Oversee help desk ticket queues, assign work to appropriate team members, and proactively identify tickets at risk of escalation.
• Intervene in critical tickets to provide client reassurance and reset expectations, emphasizing exceptional customer service.
• Manage procurement and vendor relationships, including sourcing hardware and software licenses, placing orders with distributors, and tracking deliveries.
• Assist with non-technical job-site equipment setup such as unboxing devices, powering them on, and connecting to Wi-Fi networks.

Candidate Profile

• Possesses over three years of experience in client-facing roles such as service coordination, dispatching, project or operations coordination, or client services.
• Demonstrates strong organizational skills, proactivity, and maintains composure under pressure.
• Exemplifies warm and effective communication skills while maintaining team accountability without conflict.
• Comfortable engaging with technology, even if not responsible for technical troubleshooting.
• Prior experience with professional services automation (PSA) or ticketing systems, or working in managed services or IT environments, is advantageous.

Career Progression

The position starts as an individual contributor responsible for day-to-day operations and vision execution, with opportunities for advancement to management, director levels, and broader operational leadership as the company expands.

Benefits

• Access to healthcare benefits, paid time off, and 401(k) retirement savings plan.
• Opportunity for discretionary performance-based bonuses linked to company growth.
• Comprehensive training, mentorship, and supportive leadership.
• Exposure to a growing organization where individual contributions have tangible impact and clear career development paths.

Additional Information

This is a newly created position offering a genuine advancement opportunity within BlueArmor. The company is an Equal Opportunity Employer committed to hiring based on abilities rather than checkboxes.