Senior Operator / Shift Lead

Position Overview

We are seeking an experienced Senior Operator / Shift Lead to manage and supervise daily monitoring activities during designated shifts at our Qatar location. This key role ensures continuous surveillance, validates flagged content, enforces quality standards, performs initial technical issue resolution, and leads the Monitoring Operators team effectively.

Key Responsibilities

• Oversee and coordinate daily monitoring tasks throughout assigned shifts.
• Conduct secondary verification of identified flagged content to maintain accuracy.
• Implement quality control measures to uphold content compliance and standards.
• Provide first-level technical troubleshooting to resolve monitoring and broadcast system issues promptly.
• Act as the on-duty supervisor, managing operational coverage during short breaks to ensure uninterrupted monitoring services.
• Lead and supervise the Monitoring Operators team to maintain performance and adherence to protocols.

Required Qualifications and Skills

• 3 to 5 years of experience in broadcast operations, media monitoring, or related supervisory positions.
• Demonstrated leadership in managing live operational teams within monitoring environments.
• Solid knowledge of quality assurance practices and content compliance processes.
• Proficient in investigating, validating, and swiftly addressing operational incidents.
• Familiarity with incident reporting mechanisms and escalation protocols.
• Strong leadership qualities alongside excellent communication and sound decision-making abilities.
• Capability to perform effectively under pressure and handle various priorities concurrently.
• Competency in technical troubleshooting related to broadcast and monitoring systems.