Senior Manager - Business Support

About the Role

The Senior Manager - Business Support will act as the strategic right-hand partner to the Managing Director within the MD’s Office. This role involves working at the crossroads of strategy, execution, and high-impact communication, driving critical initiatives that require MD attention and ensuring their successful completion across multiple business functions and senior stakeholders.

Key Responsibilities

• Serve as the MD’s strategic partner to ensure smooth progress of key projects and high-priority initiatives.
• Track, monitor, and propel the fintech business performance across teams effectively.
• Oversee critical projects that need MD oversight to ensure accountability and execution.
• Create compelling and impactful presentations for Board meetings, AGMs, investor pitches, and public forums, transforming complex strategies into engaging visual content.
• Manage executive communications by drafting reports, executive summaries, and briefs to keep the MD and stakeholders aligned.
• Collaborate closely with finance, strategy, investor relations, and operations departments to facilitate strategic priorities.
• Deliver insightful analysis that supports the MD in decision-making using data-driven recommendations.
• Engage and coordinate with C-suite executives, board members, investors, and external partners to implement the MD’s directives effectively.
• Proactively identify challenges, resolve problems, and mitigate risks to keep projects on track.
• Confidently manage competing priorities, tight deadlines, and high-pressure situations.

Qualifications and Experience

• Bachelor’s degree in Economics, Finance, Accounting, Business Administration, or related fields; postgraduate qualifications are advantageous.
• 10 to 15 years of total work experience, with at least 5 years in a relevant role such as consulting, strategy, investment banking, business intelligence, or executive corporate support.
• Preferred experience in financial services, fintech, banking, or telecommunications sectors.
• Robust business acumen with an in-depth understanding of corporate strategy, financial services, and market dynamics.
• Proficient in advanced PowerPoint, Excel, and data visualization tools to convert raw data into insightful presentations for executives.
• Excellent stakeholder management skills, capable of influencing and driving alignment at senior leadership levels.
• Strong organizational and project management skills to maintain momentum on critical initiatives.

Core Competencies

• Customer Relationship Management
• Business Risk and Fraud Management
• Contact Center Management
• Management Information Systems and Data Analytics
• Familiarity with MTN P10 Closed Loop Feedback Process
• Financial Modeling using Excel
• Business Analysis and Intelligence
• Financial Acumen
• Planning and Organising
• Reporting
• Telecom Technologies
• Sales Planning

Essential Skills

• Strong relationship and people management capabilities
• Analytical and critical thinking skills
• Commitment to continuous improvement
• Data analytics and interpretation proficiency
• Effective relationship building

Additional Information

Presentation of any false academic certificates or documents will result in criminal prosecution. Any form of canvassing will lead to automatic disqualification. Candidates who do not receive feedback within 14 days after the closing date should consider their application unsuccessful. Female applicants are strongly encouraged to apply.