Senior Associate - Experience Management

About EY and the Role

EY offers you the opportunity to cultivate a unique career enriched by global reach, supportive culture, and advanced technology. As part of the EY Assurance team, this Senior Associate position based in Kolkata focuses on Experience Management, ensuring efficient resource scheduling using appropriate tools and adherence to resource management protocols.

Key Responsibilities

• Act as an expert on resource management principles and scheduling applications for designated sector/industry teams.
• Collaborate with Global Delivery Services (GDS) teams to develop optimized resource allocation plans for classified accounts and clients.
• Identify staffing challenges proactively and deliver tailored scheduling solutions.
• Maintain consistent adherence to staffing guidelines across resource management and service delivery units.
• Ensure accurate and timely updates to resource schedules using scheduling tools.
• Enhance resource utilization through strategic scheduling approaches.
• Supervise and evaluate resource management activities performed by junior GDS associates.
• Provide training and development opportunities for Experience Management associates.
• Recognize and prioritize process improvement initiatives.
• Establish a reliable business continuity plan for self and team.
• Build strong professional relationships with GDS service managers and resource management teams onshore.

Skills and Personal Attributes

• Proficiency in workforce and resource management with a focus on scheduling and staffing concepts.
• Ability to make swift decisions to accommodate real-time staffing updates and requests.
• Strong execution capabilities focused on meeting deadlines and delivering superior service quality.
• Excellent oral and written communication skills.
• Advanced knowledge of Microsoft Excel, Word, and PowerPoint.
• Effective teamwork and interpersonal skills.
• Robust time management and analytical abilities.
• Experience managing stakeholders and clients effectively.
• Preferably, minimum one year of supervisory experience.
• Positive mindset with resilience under pressure and tight deadlines.
• Skill in identifying staffing issues and implementing proactive solutions.

Candidate Qualifications and Preferences

• Graduate with 3 to 6 years of experience post-qualification in resource management, scheduling, or staffing roles.
• Experience with short-term and long-term resource planning is advantageous.
• Proficiency with Microsoft Office applications is preferred.
• Interest in business concepts and commercial acumen.

Work Environment and Advantages

Join a globally integrated team within EY Global Delivery Services (GDS) operating across multiple countries including India, Argentina, China, the Philippines, Poland, and the UK. Engage with diverse projects and international clients while leveraging ongoing learning and leadership development opportunities. EY fosters a diverse and inclusive atmosphere that embraces individuality and encourages every voice to be heard.

EY’s Vision: Committed to creating a better working world by generating long-term value, establishing trust in capital markets, and solving complex global challenges across assurance, consulting, law, strategy, tax, and transactions through data and technology.