Scaled Customer Success Manager, CEE

Company Overview

Notion is a collaborative AI workspace designed to unify knowledge, projects, meetings, and AI tools in one area to enhance clarity, speed, and reduce fragmentation at work. Used by millions globally, Notion fosters an environment where teams and individuals work seamlessly together. Notion’s employees, known as Notinos, prioritize quality craftsmanship and the human element in delivering products, setting the benchmark for collaboration in the AI age.

Role Overview

The role involves managing a substantial portfolio of clients across the EMEA region. Responsibilities include onboarding new customers, expanding existing relationships through customized consultations, training, and assistant programs. The role requires executing broad outreach campaigns targeting key contacts to promote adoption and ensuring smooth cooperation with sales teams to drive product usage.

• Oversee a large customer portfolio in EMEA.
• Lead personalized onboarding and growth initiatives for clients.
• Conduct outreach campaigns to foster Notion adoption.
• Collaborate closely with sales partners to enhance product utilization.
• Act as a product ambassador to optimize customer's workflows and ROI from Notion.
• Identify key strategic customers for engagement to boost active usage and license expansion.
• Proactively reach out to clients underutilizing Notion and develop action plans.
• Contribute to shaping company-wide growth strategies.

Expected Achievements

• Boost adoption and expansion of a widely acclaimed product that addresses real challenges in businesses and personal use.
• Help establish the foundations of Customer Success within Notion by defining sales-assisted approaches.
• Serve as a trusted advisor by delivering comprehensive training and on-boarding sessions tailored to customer needs and discovering new use cases.
• Provide valuable customer feedback to inform product development.
• Develop professionally by addressing impactful challenges in a fast-growing environment.

Required Skills and Experience

• Minimum of 3 years experience at a rapidly growing software firm.
• Proven success in Customer Success or Account Management roles.
• Fluency in Russian language is essential.
• Experience managing a high volume of accounts effectively.
• Strong personal drive for excellence and team contribution.
• Growth-oriented mindset thriving in early-stage team environments.
• Passionate about enabling client success and growth.
• Ability to adapt quickly to dynamic business and industry settings.
• Enjoy building relationships and helping customers solve business challenges.
• Curiosity and openness towards integrating AI tools to improve work efficiency; deep AI expertise is not mandatory but appreciated.

Preferred Qualifications

• Experience building Customer Success playbooks or processes.
• Background in managing scaled programs or outreach campaigns.
• Familiarity with using Notion software.
• Interest in data insights and experience with Salesforce and Gainsight.
• Experience as an early hire in a fast-growing startup.
• Strong technical skills are a plus.

Compensation and Commitment

Notion offers competitive salary packages including base pay, equity, and comprehensive benefits. Estimated total target earnings range from €89,000 to €100,000 annually, influenced by factors such as location, role complexity, and candidate experience.

Additional Notes on AI and Culture

While deep AI expertise is not required for all positions, intellectual curiosity and enthusiasm for AI as a collaborative tool are expected. Notion values using AI to enhance thinking and make work more effective rather than treating it as a novelty.

Equal Opportunity Employment and Accommodations

Notion is an inclusive employer that welcomes candidates from diverse backgrounds. Applications are encouraged even if not all qualifications are met. The company adheres to equal opportunity laws and provides reasonable accommodations during hiring and employment for individuals with disabilities and protected characteristics.