Sales and Marketing Executive / Customer Support Executive

Company and Location

The position is offered by HEX Entertainment LLP, located at New BEL Road, Bengaluru, Karnataka, India, operating its retail unit named The Grid.

Customer Support Executive Role

This role requires 1 to 4 years of experience. Working hours are from 11 AM to 8 PM with one weekday off each week.

Key responsibilities include making customer retention calls from the database, contacting potential clients via LinkedIn, corporations, and event management companies, and managing lead generation. Handling phone and web inquiries and responding to Google reviews are necessary when required. The role also involves managing promotional campaigns via email and SMS and staying informed about current offers and activities. Maintaining and updating customers' contact details and encouraging purchases through follow-up calls are critical. The candidate must address customer concerns promptly, document conversation details, assist front executives and managers regarding inquiries and bookings, communicate verbal offer acceptances to the sales team, and record all sales attempts. Regular team meetings are held to discuss progress and performance. The role demands respectful interaction with others regardless of their behavior.

Marketing Manager / Inside Sales Lead Role

With 2 to 4 years of relevant experience, this position's work hours are 12 AM to 9 PM with one weekly off, including weekends and public holidays. The role involves driving B2B and B2C sales for gaming activities, events, memberships, birthday parties, and corporate bookings to increase revenue and customer footfall.

Responsibilities include building relationships with corporates, colleges, schools, event planners, and local communities; handling inbound and outbound sales calls; nurturing and closing leads; boosting memberships and customer retention; meeting monthly sales and revenue goals; and collaborating with operations for smooth event execution.

Social media duties entail managing and expanding brand presence across Instagram, Facebook, YouTube, LinkedIn, and Google. The candidate is expected to plan and implement campaigns, create engaging content (e.g., reels, posters, offers, videos), manage influencer partnerships, monitor social media trends, and manage online reputation and customer feedback.

Event responsibilities include organizing gaming tournaments and promotional activities, coordinating marketing tie-ups, planning customer engagement campaigns, supporting event promotion, and boosting local marketing. The role also requires tracking sales and campaign results, managing CRM and reports, coordinating vendor-related branding, and preparing performance reports.

Required Skills and Qualifications

• High school diploma or equivalent for the Customer Support Executive; bachelor’s degree in Marketing, Business Administration, Media, Sales, or related field preferred for Marketing Manager role
• 1–4 years experience for Customer Support Executive; 2–4 years in inside sales, business development, marketing, entertainment, retail, hospitality, or gaming for Marketing Manager
• Prior telecalling or related experience, basic computer and MS Office knowledge
• Excellent verbal communication, interpersonal, research, and record-keeping skills
• Ability to adapt communication style, handle critique constructively, and build client relationships
• Strong B2B and B2C sales expertise, negotiation skills, and customer acquisition focus
• Proficiency with social media marketing tools and platforms, CRM, digital advertising (Meta Ads Manager, Google Ads), and content creation tools such as Canva
• Knowledge of Google Analytics, email and WhatsApp marketing, reporting, and basic SEO
• Basic photography and video editing skills beneficial
• Organizational skills, creativity, problem solving, and ability to thrive in fast-paced environments

Working Conditions and Benefits

• Customer Support Executive: 11 AM to 8 PM, one weekday off per week
• Marketing Manager: 12 AM to 9 PM shift, one weekly off between Monday to Thursday/Sunday, including weekends and public holidays
• Opportunity to work in the gaming and entertainment industry
• Energetic, creative, and fun work environment
• Provident Fund and ESI benefits
• Incentives and performance bonuses
• Career advancement opportunities
• Exposure to event management, sales strategy, and digital branding