Return Officer

Job Overview

We seek a meticulous and well-organized Return Officer to become part of our operations team. This role involves managing returned merchandise, conducting precise inspections, maintaining documentation, updating system records, and coordinating effectively with warehouse and inventory departments.

Key Responsibilities

• Receive and authenticate returned products, quantities, and accompanying documentation
• Assess and categorize returned goods based on their condition
• Accurately record return transactions in the system
• Collaborate with Warehouse, Inventory, Quality Assurance, and Returns teams to resolve any inconsistencies
• Keep comprehensive documentation and records covering all return processes
• Adhere to company standard operating procedures and safety protocols when handling returns

Candidate Requirements

• Prior experience in warehouse or returns operations is advantageous
• Knowledgeable in Warehouse Management Systems (WMS) or Enterprise Resource Planning (ERP) software
• Effective communication and teamwork skills
• High level of attention to detail and strong organizational capabilities
• Capacity to operate efficiently under pressure and manage operational duties