Reservation Executive

About Accor Group

Accor represents a passionate leader in responsible hospitality, operating over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle venues in 110 countries. Every brand under Accor has its distinct identity, yet all share the collective goal of pioneering innovation and challenging norms. By joining Accor, you become a Heartist®, embracing hospitality as a heartfelt profession. The company fosters a nurturing workplace where individuals can be authentic, grow professionally, explore diverse roles, and pursue career advancements both locally and globally. Benefits include industry-specific advantages and strong recognition for your daily dedication, aimed at creating meaningful and memorable experiences for guests, colleagues, and the planet.

Role Overview

We seek a meticulous and guest-focused Reservation Executive based in Mysuru who will be essential in managing room bookings with precision while enhancing revenue. As part of a vibrant hospitality team, you will engage with various departments, contributing to revenue management and guest relationship development in a dynamic setting.

Primary Duties

• Handle room reservation processing efficiently while ensuring all guest and booking details are precise.
• Operate hotel reservation and booking systems to keep occupancy records and room availability current.
• Implement revenue management strategies and upselling to boost room income and utilize occupancy effectively.
• Address guest enquiries promptly, resolving reservation issues with tact and empathy.
• Maintain corporate databases with up-to-date booking information for easy future reference.
• Review guest histories and special requests before preparing guest folios, providing tailored service to regulars and VIP visitors.
• Compile and analyze monthly reports on occupancy trends and reservation statistics to aid strategic decisions.
• Collaborate with colleagues to ensure smooth reservation processes and uphold consistent service levels.
• Manage corporate account numbers and rates per company policies, monitoring business generated through corporate clients.
• Lead and direct reservation associates, offering guidance to maintain team productivity.
• Identify operational issues or opportunities affecting hotel interests and communicate them to management.
• Assume additional responsibilities as assigned, adapting flexibly to evolving tasks with a problem-solving attitude.

Candidate Qualifications

• At least two years' experience in reservations, front office, guest services, or related hospitality roles.
• Fluency in English, with additional language skills being an advantage.
• Proficiency in using hotel reservation systems, booking platforms, and property management software.
• Ability to multitask with accuracy in fast-paced environments while maintaining attention to detail.
• Strong organizational, time management, and data entry skills.
• Excellent customer service abilities demonstrating professionalism and problem-solving aptitude.
• Knowledge of revenue management, occupancy forecasting, and upselling approaches.
• Analytical skills to interpret booking data and derive actionable insights.
• Team player capable of collaborating effectively within cross-functional teams.
• Dedicated to customer service with empathy and commitment to positive guest experiences.
• Experience in supervising and mentoring team members with clear communication.
• Competence in handling corporate accounts and rate structures.
• Adaptable and resilient in managing challenges and shifting priorities.
• Strong prioritization skills for managing multiple bookings and demands.